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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,487 Reviews

1,487 Reviews of Folsom Lake Ford - Service Center

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April 05, 2024

The service people are excellent and are very helpful. Like doing my car service at flf More

by GLOGAN1950
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis (5 star) Jay (5star)
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Apr 11, 2024 -

Folsom Lake Ford responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 05, 2024

It took 15 minutes for someone to help me after I arrived for my 1:00pm appointment. Service center was unable to diagnose the leak in my roof, but it leaked again during the next rain. Service center was ex More

by COACHPLACEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall
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Apr 10, 2024 -

Folsom Lake Ford responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 05, 2024

Folsom Ford is our "go to" for service of our F250. We've received prompt and friendly service. More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Folsom Lake Ford responded

Happy, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 04, 2024

service dept was very courteous and professional. he called us when the part was in and got it scheduled quickly. More

by silntwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Folsom Lake Ford responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 04, 2024

James and Dave were great. I only returned to this service department because of James and the way he handled my due bill. More

by STEELE6421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave in Service
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Apr 10, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 03, 2024

Great Service at this dealership and would recommend this department for anyone servicing a vehicle at More

by FISHSAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Folsom Lake Ford responded

I cannot thank you enough for your wonderful review of Folsom Lake Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 03, 2024

Your customer service is always outstanding! James Fuhs was quick to help me out and make sure I got a ride on the shuttle so I could wait at home while my car was being serviced. More

by CYBRESAINT
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shout out to K, he always makes sure I get help if he is too busy.
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Apr 09, 2024 -

Folsom Lake Ford responded

I'm delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes me happy to know that you feel you experienced these values first hand thanks to James. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 03, 2024

It is a GREAT Dealership. They were understanding and very accommodating finding us a rental car. Our part were in the 1st thing the next morning and my car was ready before n More

by PAWSONLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Folsom Lake Ford responded

We appreciate your review and are glad to hear that you had such a wonderful experience with us. We look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 03, 2024

FOLSOM LAKE FORD IS THE BEST FORD DEALER IN THE NATION. I WILL RECOMMEND TO EVERYONE More

by RITA.UHREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Folsom Lake Ford responded

Rita, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 03, 2024

Good service good people always helpful and go out o their way to help us. More

by JAMESLMUNIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Apr 09, 2024 -

Folsom Lake Ford responded

James, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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