Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,489 Reviews

1,489 Reviews of Folsom Lake Ford - Service Center

Sort by
April 13, 2024

It was easy to schedule an appointment by phone. Once at the service department Nick was very friendly and helpful. After the repair was complete Nick called and explained what was done to fix the More

by fantinofrank
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thanks for your awesome review, Frank! I'm very happy to hear that Nick was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

Chuck Hubbard is the parts god. with out him I don’t know how that place would exist More

by 1FORDTECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Hubbard
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Hello and thank you for the great feedback! Chuck is a great asset and we're thankful to have him on our team. We appreciate your business! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

Folsom Lake Ford goes the extra mile for quality customer care. I would have no hesitation at buying another vehicle from them. The service center top notch! More

by MarkR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike D'Incecco (sales-excellent) Bridget (Service-Excellent)
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Mark, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

My indicator still says that I need an oil change after I had an oil change with you. More

by PDBRINK
Recommend Dealer
No
Employees Worked With
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Folsom Lake Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please contact me directly so we can discuss this further. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

Excellent speedy service, explanation of serveces required and optional serveces availabe, and overall courtious friendly attitude of all employees More

by gbushe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis (5 stars+)
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

The service department was great. They were attentive when I arrive and the service manager was forthright with how long it would take to get the job done. More

by ABCCDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

I cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

everything went smoothly, james fuhs was very helpful, reasonable price.quick service, no waiting thanks More

by TWILLIAMS9876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for your review! We're glad to hear that you had a positive experience with our team and that everything went smoothly. Please let us know if you have any questions about the work that was done. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

well executed service on vehicle. will continue to use this dealership in the future for work More

by ANITA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for the positive review, Anita and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

The Folsom Lake Ford service team never ceases to amaze me. When I think the service expectations can't be any higher, they show me otherwise. Keep doing what you are doing and the customers will stay ha More

by Vikingnene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Veilleux
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 11, 2024

The process was smooth and my truck was ready when promised. They handled everything including the warranty and rental car so I didn’t have to worry about anything. More

by ARABBIT01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Report | Print
Apr 17, 2024 -

Folsom Lake Ford responded

At Folsom Lake Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

1
...
103
104
105
...
149