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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

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April 16, 2024

Got me in and out with no drama. Prefer not to get surveyed in the future. More

by JESSIE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to provide this feedback, Jessie. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2024

Their costumer service is wonderful! And service is always quick! I purchased a service plan for my vehicle so everything’s basically covered:) More

by HLMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2024

Jay Ford my rider was very knowledgeable and made my experience easy. Very good communication More

by drtbikndav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Folsom Lake Ford responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience working with Jay here at Folsom Lake Ford! If there is anything else we can do for you, please feel free to give us a call. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2024

James is an amazing advisor in the Quick Lane. ..always efficient, keeps me informed, very courteous and professional More

by VAKANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Folsom Lake Ford responded

It’s great to know that James provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 15, 2024

Amazing customer service! Always a great experience when I get my car serviced. They are always very accommodating! More

by lindseyromero07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for putting your trust in Folsom Lake Ford, Lindsey! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 15, 2024

Fast, efficient and very professional. We always trust Folsom Lake Ford with our service needs.! More

by 2SHULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

The service was done well and promptly. Communication with Service Department staff was friendly and informative. More

by rekilbourne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis, Service Adviser
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Apr 18, 2024 -

Folsom Lake Ford responded

We strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Folsom Lake Ford's Service Department. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

Good service rep thru the entire process of repair of my vehicle and kept posted More

by BROBERTSON127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim zerchovich
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

James Willis did a great job as my service adviser. As always Folsom lake Ford did a great job More

by mseim54
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for the awesome feedback! You're right, James is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

The service manager was polite and prompt. . I highly recommend using Folsom Lake Ford to service your vehicles. More

by GLENDAKHARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Willis
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Glenda, thank you for your kind words. We feel our service department is what makes Folsom Lake Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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