Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

Sort by
April 23, 2024

The CSR man was very polite and did everything I asked. I left the service counter feeling good about the service I received. More

by JAMIE B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Jamie! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 22, 2024

Dave Laughlin has been helping me for the last 2 years. He is always professional, knowledgeable, and goes the extra mile. He is the only reason I continue to come to Folsom. More

by C_BREEDLOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin
Report | Print
Apr 23, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your experience with us. We're thrilled to hear that Dave has been consistently providing you with excellent service. We appreciate your loyalty and look forward to your future visits at our dealership! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 21, 2024

Folsom Ford service department is excellent. Never disappoints so no need to even consider any other. Thanks again! More

by TURPINCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kwaku Gaisie
Report | Print
Apr 23, 2024 -

Folsom Lake Ford responded

Hi there! Your feedback just made our day! We're glad to hear that you consistently have excellent experiences with our Folsom Lake Ford's service department. We appreciate your loyalty and your positive words, thank you! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 21, 2024

It took them a little longer than I expected but it all got done right and they were very courteous. More

by JACK.ZWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The blonde woman at the service desk, very pregnant, I can't remember her name but she was fantastic.
Report | Print
Apr 23, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us. We're delighted to hear that you feel satisfied with the thorough inspection and recommendations for your vehicle. We value your patronage and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 21, 2024

Always does a great job. They get my car right in and throughly inspects the car and informs me if anything needs to be repaired now or can wait a bit. More

by MASCADRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte
Report | Print
Apr 23, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us. We're delighted to hear that you feel satisfied with the thorough inspection and recommendations for your vehicle. We value your patronage and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2024

Getting a timely appointment was no problem and the technicians were very helpful. I will be back. More

by REDUSGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Folsom Lake Ford responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that I can assist you with! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2024

Easy check in, great explanation of the work required, and keeping me informed of the progress and when the work would be completed. Shoutout to Nick Sexton my advisor! Thank you Nick! More

by TREAD.DOUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
Report | Print
Apr 25, 2024 -

Folsom Lake Ford responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to me if you have any questions for our staff. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2024

I primarily deal with the Folsom Lake Ford Fleet Service Center which has been provided me with excellent service for years. MJ More

by MJSJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Enyart
Report | Print
Apr 25, 2024 -

Folsom Lake Ford responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2024

I will be back to Folsom Lake Ford specifically because of James Willis. Great service More

by SDLONGHOFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Apr 25, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2024

Kwaku always handles our service needs with great care and follow through. Folsom Lake Ford does a terrific job of repairing issues or performing maintenance on our vehicles. More

by djg2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku
Report | Print
Apr 25, 2024 -

Folsom Lake Ford responded

Thank you for writing such a great review about our dealership! I appreciate the feedback and I am pleased that your service experience was so positive. I always do my best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. I look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

1
...
99
100
101
...
150