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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
3,698 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 3,699 reviews

January 16, 2024

We were just looking and not planning to buy, but they had a vehicle that suited our needs exactly and they were willing to work with us for a fair price. More

by MIKE95814
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Grozdanic was our sales person. I'm blanking on the Finance guy's name but he was efficient and friendly.
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Jan 20, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Mike. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 15, 2024

Made the deal over the phone since I was coming if from out of the area. Jake my sales guy came in early on a Sunday morning to accommodate my schedule for delivery. Straight to finance where Mat had eve More

by scott@turfntree.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake, Mat
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Jan 20, 2024 -

Folsom Lake Ford responded

Congratulations on your new vehicle, Scott. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jake and Mat was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 15, 2024

I purchased a F-250 Lariat Super Duty. My experience working with Gayle Blackwell in Sales and Matt Fernhoff in Finance was terrific. They gave me the purchase price that I wanted and ther More

by TRASHMANSTEVE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gayle Backwell, Matt Fernhoff
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Jan 19, 2024 -

Folsom Lake Ford responded

Congratulations on your new F-250 Lariat Super Duty, Steve! It was a pleasure to read about your experience working with Gayle. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 14, 2024

Always thereto make the process a seamless and enjoyable experience for allpersons involved and we would definitely return More

by CHUCKBEDDOW
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott jr
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Jan 19, 2024 -

Folsom Lake Ford responded

Chuck, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 14, 2024

Gary Katz ordered my 2024 Ford Maverick in July, kept me informed on the build process and shipping . He promptly notified me of the arrival of the vehicle and made a 5 PM appointment for me on the same da More

by HIDAHL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Katz
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Jan 19, 2024 -

Folsom Lake Ford responded

Thanks for your awesome review! I'm very happy to hear that Gary was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on with their vehicles. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Enjoy your new Ford Maverick! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

Jaye Ford is hands down the best customer service rep in the service department. He treats people like human beings and does a great job explaining what’s going on with the car. More

by cynthiahennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Jan 19, 2024 -

Folsom Lake Ford responded

Thank you for the kind words, Cynthia. We're completely committed to providing top-quality service and I'm thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Folsom Lake Ford, we value our customers and we look forward to seeing you down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

Jake and Chad were both amazing in helping us. Great customer service experience. Thank you guys. More

by CTB9N
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake
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Jan 19, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Jake and Chad were of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

The service was good today. Still waiting on an recall to be fixed from almost a year ago. Waiting on a part. More

by nancylynn61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget ?
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Jan 19, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to provide this feedback, Nancy. Our customers are our greatest asset and we value your business. I appreciate your patience as we wait for the part to come in. Please don’t hesitate to call us if you’d like to discuss anything in greater detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

Always are very helpful in scheduling and finish the work on time. Our service advisor is the reason we deal with Folsom Ford. More

by WEBBFT45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
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Jan 19, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that our service team could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 13, 2024

I was able to make an appointment for my Ford Explorer on a day that was convenient for my schedule. More

by teresagcrowley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience, Teresa! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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