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Folsom Lake Ford

Folsom, CA

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Employees
Reviews
Vehicles
4.8
3,699 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 3,699 reviews

January 24, 2024

The service on our 2016 Ford Expedition was exceptional. Luis really took care of my wife trouble shooting the problem (it was a faulty ignition coil) and completing the work and getting her back on the ro More

by JON72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Lagarda
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Jan 30, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to write such great feedback, Jon. Our primary focus is to provide every customer with exceptional service, and I am extremely happy to hear that Luis was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

James Willis and James fuhs provided excellent service. Recommended for next service anytime . Excellent customer service More

by PARMG42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James willis
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Jan 30, 2024 -

Folsom Lake Ford responded

We cannot thank you enough for your wonderful review of Folsom Lake Ford and your referrals and recommendations! It was a pleasure to assist you and please let us know when we can do so again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

Been taking my Ford Edge into Folsom Lake Ford for a handful of years now & am always* a happy customer! Customer service is way beyond par, specially James Willis’! What an absolutely fantastic, gem of More

by MEGCLANGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jan 30, 2024 -

Folsom Lake Ford responded

Your compliments and kind words mean so much to us and our team, Meg! We love hearing from satisfied customers, as we work incredibly hard every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming to see us. I hope that we can have the opportunity to work with you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

Z my service advisor was very helpful. Explained everything to me and helped me manage my day without my truck. More

by JOHN.WILLIAMS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Z was his nickname my service advisor
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Jan 30, 2024 -

Folsom Lake Ford responded

John, thank you for the awesome feedback! You're right, Z is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

Luis as always taking excellent care of us. even though my service was delayed he took care of me More

by tinaroger3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jan 30, 2024 -

Folsom Lake Ford responded

Tina, we sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

I have had very good experiences at Folsom Lake Ford Service. The staff is great and always kept me up to date on the work progress for my Ford. More

by ROB.REIS1962
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Folsom Lake Ford responded

Thanks for the feedback, Rob. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

luis is a fantastic service advisor. he listens to my issues, always takes extra care to inform me if during the service they find something else to be aware of. This dealership is a ver More

by GOOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
luis in service
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Jan 30, 2024 -

Folsom Lake Ford responded

Goose, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Luis does for Folsom Lake Ford and our customers. Hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

Great service and was quick. We always go to this dealership due to them always doing a great job More

by cmallery24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Civello
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Jan 30, 2024 -

Folsom Lake Ford responded

I am so happy to hear that your recent visit went so well for you! I will let my team know about your experience and I hope you will reach out to me if you have any questions. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

Great service and communication. They got my car in right away. They did an amazing job More

by JAY_SNIDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We appreciate your business, Jay. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

James was great and the coffee was hot. Tour of the lot was fun and neat. More

by RICHARDMONTGOMERY773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review, Richard! We really appreciate this feedback and I'll be certain to share your compliments with James and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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