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Folsom Lake Ford

Folsom, CA

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Employees
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Vehicles
4.8
3,701 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 3,701 reviews

February 21, 2024

I dropped off the car and James was great at communicating the status of the repair. Picked up the car and all was good. I would recommend James and this dealership for service. More

by kmminami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Folsom Lake Ford responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to James as he will be happy to hear it! We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Followed up after I called immediately nice responses they had truck ready to test drive More

by DANNYNELSON289
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conner JW
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Feb 27, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience, Danny! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Early bird drop off, for a 10:30 appt next day; Jim called first thing next morning to verify and further discuss the issues I had written on the form. He also noticed on record a couple of important m More

by GOTPOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z.
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February 21, 2024

Great and friendly service - my car was done on schedule. Appreciate the waiting area to work. More

by PIADELROSARIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Folsom Lake Ford responded

Thank you for visiting our service department and for leaving the kind words, Pia. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Good service, but a loaner car should be provided for recall service. Took too long to get appointment. More

by RANDY.THORNTON
Recommend Dealer
Yes
Employees Worked With
Lewis?
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Feb 27, 2024 -

Folsom Lake Ford responded

Randy, I appreciate you leaving this honest feedback about your experience in our service center. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Great service! It was great that they came to my house to do the service!!!! More

by PORTNERLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Folsom Lake Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Thank you James for all your help and experience. I appreciate your honesty in my Ford Ranger. More

by CANUL2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Folsom Lake Ford responded

Thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! James is a great asset and we're thankful to have him on our team. We appreciate your business! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Sergio was very helpful and easy to work with! He explained everything and was patient with our questions. More

by mp883
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Foti
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Feb 26, 2024 -

Folsom Lake Ford responded

Hello, we are truly grateful for this awesome review! I am thrilled that Sergio was able to take care of you. He is a great asset to our team and I appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

We have purchased our last two vehicles from Folsom Ford. Their service department is Awesome! Brigitte Karen has been our service advisor and has been very responsive to our needs. Highly recommend Folsom F More

by GWTHUNDER2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
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Feb 26, 2024 -

Folsom Lake Ford responded

Thank you for the awesome feedback! You're right, Brigitte is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she has been there to provide you with great service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Very clean facility, friendly staff. They worked with me on my 100K mile tune up to find something I could more easily afford. More

by WOLFEYEZ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Feb 26, 2024 -

Folsom Lake Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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