Folsom Lake Ford

Ford Explorer 2014 My husband and I can't say enough good things about our buying experience. Russell was such a helpful but not push salesman which was a breath of fres My husband and I can't say enough good things about our buying experience. Russell was such a helpful but not push salesman which was a breath of fresh air. The Explorer we drove away with is amazing. I would absolutely refer FLF an just ask for Russell and you will be happy! More

I had an amazing experience at future Lake Ford!!! I had an amazing experience thanks to Steve coner Andy the manager and Chris v. Who helped me find the perfect car that I was looking for in a very ni I had an amazing experience thanks to Steve coner Andy the manager and Chris v. Who helped me find the perfect car that I was looking for in a very nice and respectful way when my mom passed away and didn't judge me of my age unlike some of the other dealers i have been to . I first went to the Roseville location of future Ford and had not that great of an experience!. Definitely will only buy my cars from Chris and Steven at future folsom Lake Ford from now on! Hope this review is helpful to the buyers in the area! More

Grate service and friendly My wife and I came to folsom lake ford, we bought a beautiful car, we hard a grate deal. Jeffrey Gabriel thanks so much for taking so much time to exp My wife and I came to folsom lake ford, we bought a beautiful car, we hard a grate deal. Jeffrey Gabriel thanks so much for taking so much time to explain and advice on choice of car. Your service is impeccable. Folsom lake ford is a cool place to buy your dream car More

WOW - buying a car here was actually a pleasant experience Turned up quickly on one evening to take a side look at a CMAX as a comparison with a prius. No hassle , no pressure, just look at it and see what yo Turned up quickly on one evening to take a side look at a CMAX as a comparison with a prius. No hassle , no pressure, just look at it and see what you think. No hassle from the sales guys. Had a bad experience with a toyota senior sales person and so went back to Ford for a second look. Sales guy was really appreciative that I asked for him by name - very personable chap. Turned out to be a really positive experience. One of the things I liked the most is that we haggled over price before the ritual credit application. I hate it when they try to dupe you into filling all the credit forms before you discuss price. Seems like a cheap salesman tactic to make you feel obligated in an axiomatic sense. I am very pedantic over price points and they were very patient and forgiving even though it was already 9pm. Their patience in very much appreciated - not so for the Toyota guys. They seemed impatient and only wanted to get home after a quick and slap happy negotiation. Didn't appreciate much the ritual post sale deals to add warranty and maintenance but I guess that is par for the course. Couldn't see much sense in the warranty sales pitch it didn't seem to factor in much. Make sure the finance guy checks the warranty correctly and compares with their pitch for their own warranty. It doesn't seem to add up much given the 5 yr power train although the maintenance makes some sense. But overall a very positive low pressure sell environment. Sales guy was very helpful and also very personable. Definitely deserves Kudos (and probably his commission) for his overall comportment. One last note is that as we closed at 11pm I apologized for the inconvenience for the time and rather than remind me that it was late I was told that it doesn't matter - we are here for you!!! Maybe a cheap comment to make but the sentiment was certainly appreciated. much better than the attitude I had experienced from the Toyota sales people- who seemed arrogant and overly embroiled excellence and overall superiority of their vehicle. Kudos to these guys. A few holes in their sales knowledge would be is that 1 - there was a general fuzziness about maintenance schedules, could be better covered as it is important for consumers to know. 2 - at no point was the ford roadside service mentioned - seems like a hole in their pitch. I understand that it is 60K, 5 years and they should sell this a bit more as it is very competitive the the Toyota equivalent. Hope I don't have to use it.... apart from that not much negative to say about the Ford guys. Cheers More

We were very pleased with our experience with Steve Conner. He was very straightforward about our new C-Max and my husband and I were very please with his honesty. Thanks again for everything! We lov Conner. He was very straightforward about our new C-Max and my husband and I were very please with his honesty. Thanks again for everything! We love our hybrid! More

I was searching for a dependable car for my daughter thats away at college with Cameron's and professional help my daughter and I was able to find and purchase the perfect car for her a 2011 Kia Optim thats away at college with Cameron's and professional help my daughter and I was able to find and purchase the perfect car for her a 2011 Kia Optima its more than what we experted THANK YOU CAMERON!!!!! More

I had the chance to meet the General Manager Jon Peterson and he is a professional. At the same time Rene Larsen. The best think about the store is the fact that the team is low key and no pressure. This was and he is a professional. At the same time Rene Larsen. The best think about the store is the fact that the team is low key and no pressure. This was the first time that I had the chance to actually visit the dealership and meet the staff. The inventory was plenty. I am confident that if you were in a market for a new Ford and you asked for Rene Larsen, you would have a great experience. More

I purchased a car from Folsom Lake Kia about 3 months ago. I have had nothing but problems. I was told one thing, then quoted something else, then lied to about what information I needed or did not need ago. I have had nothing but problems. I was told one thing, then quoted something else, then lied to about what information I needed or did not need to disclose. After signing my 1st contract (YES i said FIRST) I was called back in and told that my plan had to be changed, which raised my payments $200. No, that is not a typo $200. Yes, I should've walked away, but I was naive and desperate at the time. Upon requesting to discuss matters with a different employee because both my husband and I felt insulted we began talking directly to the bank in which we were receiving the loan. They informed us not only that information was missing, but that the dealership did not forward over a particular document that I specifically remember filling out. Now, 3 months later our stuff is FINALLY done being filed. Am I in the clear? Fat chance! My car now has 2 problems that need to be fixed. The warranty that they said was "practically bumper to bumper" still is leaving us paying hundreds to fix! DONT GO HERE! RUN! RUN AWAY! More

I bought a new car at Folsom Lake Kia in June. Their incompetent finance dept lost my file and never paid off my trade. 4 months later after begging for info on where to send a payment I found out they incompetent finance dept lost my file and never paid off my trade. 4 months later after begging for info on where to send a payment I found out they didn't do anything with my file. I returned the car to them...what happened to my trade in? You guessed it - the bank they did not pay off (as they promised) reposed it. So now after their utter and complete incompetence, POOR customer service and zero communication I get to pay for a car that the bank sold and my credit is trashed. Thanks FLK. You wanna give em a go? Buyer beware...they are incompetent, lie, and could care less that they destroy your credit. RUN FOR YOUR LIFE! More