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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,410 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,410 reviews

April 14, 2024

The service was done well and promptly. Communication with Service Department staff was friendly and informative. More

by rekilbourne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis, Service Adviser
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Apr 18, 2024 -

Folsom Lake Ford responded

We strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Folsom Lake Ford's Service Department. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

Good service rep thru the entire process of repair of my vehicle and kept posted More

by BROBERTSON127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim zerchovich
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Apr 18, 2024 -

Folsom Lake Ford responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

Nazar was very good and helpful and easy to deal with. The dealership was nice as well. More

by SCOTTTURNER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nazar in sales and Eric in Finance were great.
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Apr 18, 2024 -

Folsom Lake Ford responded

Thank you so much for taking time out of your day to share your experience with everyone, Scott. We believe in attentive and professional customer service and I'm glad that Nazar and our team made such a great impression on you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

James Willis did a great job as my service adviser. As always Folsom lake Ford did a great job More

by mseim54
Recommend Dealer
Yes
Employees Worked With
James Willis
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Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for the awesome feedback! You're right, James is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

I purchased what I wanted, everyone was knowledgeable and answered all questions. Great to know that customer service is still great at Folsom Lake Ford More

by TRUFF32000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gayle, Linda and Chad
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Apr 18, 2024 -

Folsom Lake Ford responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

Fantastic experience. Very professional, didn’t play games like most other dealers. Would highly recommend. More

by SECKLAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conor Herdt
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Apr 18, 2024 -

Folsom Lake Ford responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We would love to work with you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

The service manager was polite and prompt. . I highly recommend using Folsom Lake Ford to service your vehicles. More

by GLENDAKHARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Willis
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Apr 18, 2024 -

Folsom Lake Ford responded

Glenda, thank you for your kind words. We feel our service department is what makes Folsom Lake Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

Ben Chaidez the salesman I worked with was outstanding! He made the entire experience pleasant and easy, appreciated his professionalism. Very happy customer because of Ben. More

by will60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Chaidez
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Apr 18, 2024 -

Folsom Lake Ford responded

Will, I am pleased to hear that you had an excellent experience with Ben and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

Very good service and very good help, friendly and parts are very good to,thanks More

by MARCO74RODFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim veilleux
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Apr 18, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Marco! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

Sergio was great from start to finish . Very professional and got us what we wanted More

by KODA451
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio
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Apr 18, 2024 -

Folsom Lake Ford responded

Thank you so much for your feedback, Koda. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Sergio. Please let us know if we can ever help you in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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