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Folsom Lake Ford
Folsom, CA
1,702 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:30 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,702 reviews
July 22, 2010
I purchased a car from Folsom Lake Kia about 3 months ago. I have had nothing but problems. I was told one thing, then quoted something else, then lied to about what information I needed or did not need ago. I have had nothing but problems. I was told one thing, then quoted something else, then lied to about what information I needed or did not need to disclose. After signing my 1st contract (YES i said FIRST) I was called back in and told that my plan had to be changed, which raised my payments $200. No, that is not a typo $200. Yes, I should've walked away, but I was naive and desperate at the time. Upon requesting to discuss matters with a different employee because both my husband and I felt insulted we began talking directly to the bank in which we were receiving the loan. They informed us not only that information was missing, but that the dealership did not forward over a particular document that I specifically remember filling out. Now, 3 months later our stuff is FINALLY done being filed. Am I in the clear? Fat chance! My car now has 2 problems that need to be fixed. The warranty that they said was "practically bumper to bumper" still is leaving us paying hundreds to fix! DONT GO HERE! RUN! RUN AWAY! More
by pisstoff
Employees Worked With
multiple
January 29, 2009
I bought a new car at Folsom Lake Kia in June. Their incompetent finance dept lost my file and never paid off my trade. 4 months later after begging for info on where to send a payment I found out they incompetent finance dept lost my file and never paid off my trade. 4 months later after begging for info on where to send a payment I found out they didn't do anything with my file. I returned the car to them...what happened to my trade in? You guessed it - the bank they did not pay off (as they promised) reposed it. So now after their utter and complete incompetence, POOR customer service and zero communication I get to pay for a car that the bank sold and my credit is trashed. Thanks FLK. You wanna give em a go? Buyer beware...they are incompetent, lie, and could care less that they destroy your credit. RUN FOR YOUR LIFE! More
by NOFLK
Employees Worked With
6
