Folsom Lake Ford

Excellent service Service was great from the time I called for an appointment for two recalls on my car. Bridgett was awesome and shuttle service was a great experience Service was great from the time I called for an appointment for two recalls on my car. Bridgett was awesome and shuttle service was a great experience. More

Great all round dealership - A Unicorn these days! Folsom Lake Ford stand out as a rare example of a dealership that is PLEASANT to deal with! Yes i said pleasant!!! I have leased far too many cars f Folsom Lake Ford stand out as a rare example of a dealership that is PLEASANT to deal with! Yes i said pleasant!!! I have leased far too many cars from 3 German, 2 Japanese, and the 3 large US brands. I have never previously experienced a dealership where absolutely everyone; Sales, Front Desk, and all of Service have been a pleasure to work with. In particular Bill Bergaus (Service Manager) could not have been more helpful. I felt strongly about wanting FLF to conduct the first service on my 2017 Explorer Sport despite having relocated to Nevada. I contacted BIll knowing i had an appointment coming up in the area. Bill was more than happy to provide book my car in at short notice, provide a loaner, and do a great job servicing and cleaning my Explorer. Everyone involved on the day was outstandingly polite and helpful. Yes, i am the customer that came back from Nevada for a service because i trust and appreciate Folsom Lake Ford that much! Thanks you. NOTE: dealership experiences like this are immeasurable in value: communicated reputation, Brand reputation, and increased probability of a repeat customer. More

Very Professional and knowledgeable I always receive excellent customer service when I come in for my maintenance appointments and when I pick up the service technicians at the front cou I always receive excellent customer service when I come in for my maintenance appointments and when I pick up the service technicians at the front counter by the rental car counter explain everything clearly, this is why I continue to come to this location even though they are extremely busy and appointments are sometimes a few days out depending on what type of service is needed. More

Shane was great to work with! We made initial contact via email, then in person in th store. We knew what we wanted to look at before we got there, so we were ready. Given those fa We made initial contact via email, then in person in th store. We knew what we wanted to look at before we got there, so we were ready. Given those facts, the people we worked with upon our arrival were great. Extremely professional, courteous and friendly. Made us feel very comfortable. Helped us with what we wanted, never tried to shift us away from that or up-sell in any way. From our perspective, this is what made us want to come back. I'm excited about and look forward to the next vehicle purchase at Folsom Lake Ford! More

First class service Even though I didn't have an appointment, you went out of your way to make sure I got my truck back when I needed it. Even though I didn't have an appointment, you went out of your way to make sure I got my truck back when I needed it. More

Car buying made painless Theresa Emerson is an awesome person to buy a car from. She is easy to work with and she makes sure you are getting what you want. Theresa Emerson is an awesome person to buy a car from. She is easy to work with and she makes sure you are getting what you want. More

Awesome sales experience again! This is the third truck I’ve bought from Folsom Lake Ford in the past three years. I always work with Shawn Ransdell. This time I had to drive a long This is the third truck I’ve bought from Folsom Lake Ford in the past three years. I always work with Shawn Ransdell. This time I had to drive a long distance to complete transaction. We completed deal on phone. Once I arrived I test drove the truck (F350 Lariat 4x4) and the dealer filled up the 48 gallon tank. I was out with our new truck in about two hours. Great service, never disappointed! More

Great Service! Friendly, reliable service. Nice to actually see the same great service rep from our previous appt. Hey, they even washed my car & vacuum my floor mat Friendly, reliable service. Nice to actually see the same great service rep from our previous appt. Hey, they even washed my car & vacuum my floor mats this time! More

Customer Service Is Great Luis Legarda got me in and out in no time considering how busy they were. Always gets me back on the road ASAP. I make my money with my truck so if tr Luis Legarda got me in and out in no time considering how busy they were. Always gets me back on the road ASAP. I make my money with my truck so if trucks out of service I'm not making any money. Keith Belford Belford Construction Inc. More

Great experience When I take my Ford Explorer in for service at Folsom Lake Ford, I know that I will be welcomed by friendly faces and that I will get the best service When I take my Ford Explorer in for service at Folsom Lake Ford, I know that I will be welcomed by friendly faces and that I will get the best service! "K" in service, is so awesome! Really everyone is terrific! I always use the shuttle service so I can go home or work, the gym, one time I had the driver drop me off at the movie theatre! The drivers are super friendly and call you to let you know they are on the way to pick you up. At Folsom Lake Ford, they respect your time too, trying to get you back in your car quickly and on your way! More