Floyd Traylor Honda

we really enjoyed working with kevin. he tryed to take care of us and was most helpful. very nice honest man. he tryed to take care of us and was most helpful. very nice honest man. More

Friendly, courteous, willing to get you what you want. Somewhat aggressive at times. But great! . Somewhat aggressive at times. But great! . More

Purchased a used vehicle from them on 6/17/23 a Saturday and before we made it home it started going crazy not shifting out, speedometer quit working, air bag and engine light came on. So we had to wait til and before we made it home it started going crazy not shifting out, speedometer quit working, air bag and engine light came on. So we had to wait till Monday to call them and the did come tow it about 5pm Tuesday back to Fort Smith. Called Friday end of the week and said it was a transmission shift connector and would be 2 days shipping then a whole day to put on so looking at end of next week Thursday or Friday. So I call Friday no they haven’t got to it yet. Hopefully they can start Monday or Tuesday. Same not started then due to being off a day for the 4th of July will be Thursday for sure Friday. So finally the next week after calling they look at it and send to the Ford service dept. 5 weeks still waiting. We Needed the vehicle when we came last month and here we are 5 weeks later in the same terrible shape of getting a ride. So I really did not think it was too much to ask or an unreasonable request for another vehicle to drive until they can get the truck fixed and they said no! More

Repair on my accord was done in 2 days but they returned the wrong key to us. We were from out of town and discovered it 2 hours from Ft Smith. Called them and DJ said he would mail the key to us that day. the wrong key to us. We were from out of town and discovered it 2 hours from Ft Smith. Called them and DJ said he would mail the key to us that day. I mailed the wrong one the day after we got back. We received our key today and they had the nerve to mail it back to us in the envelope we sent the wrong one back to them in!! So basically they waited until they received the one they gave us before they mailed ours to us. I mailed it on 9/8 and they mailed ours to us( in our envelope mind you) on 9/14!! I guess they were waiting to see if WE were true to our word. DJ told me on the phone “I have your key in my hand and I will mail it today” he actually waited 7 days before mailing ours. Evidently not true to his. The keys were not marked or tagged in any way at all. Receptionist said that the keys are always marked. Not so! More

sales person did not call back, also he gave me a price when I contacted him the first time and when I called the price was $1500 more than what he told me on the internet. BAIT & SWITCH? I was ready to bu when I contacted him the first time and when I called the price was $1500 more than what he told me on the internet. BAIT & SWITCH? I was ready to buy , but this turned me off!!!! More

It’s sad I have to put it out like this but at least this will help people avoid any danger. Be careful when you take your vehicle to get serviced at Floyd Traylor Honda and make sure you get it double check will help people avoid any danger. Be careful when you take your vehicle to get serviced at Floyd Traylor Honda and make sure you get it double checked. My sister and I took a Pilot to get serviced and wheel balance/rotation done. After we picked it up and got on the highway the wheels started shaking very bad, the wheels were loose. The service manager and 2 other service members checked the wheels and the service manager said the Honda rims were the problem and that because they were Ridgeline rims, not Pilot rims, they don’t fit that model. He then said he would force them back in but would try to find the proper rims and would contact me after figuring out what needed to be done about this issue. After almost 2 weeks of no response from the service manager, we decided to take it to a professional to get it checked. They confirmed, the rims are an exact match, no issues there. Floyd Traylor Honda just didn’t bolt them on right. I called the service manager back and told him what I was told and he quickly said it was actually my disc hubs on the Pilot. He said he had compared my hubs to other Pilots they’ve gotten in the recent days and all 4 disc hubs weren’t perfectly centered. I was so confused and I asked how he managed to leave that out that night he faulted the rims, and he said he didn’t know at the time, so I asked how he knew now since he didn’t take my hubs, pictures of the hubs, or measurements that night to have any information to compare. He said he compared his “mental image” of my disc hubs from that night🤦🏽‍♂️, although he didn’t know they were an issue that night but stored a mental image and that he could actually do that because he’s been doing this for over 20 years and was upset I questioned his skills. I’ve tried to reach out to Honda for days with no response so you guys be careful. More

Cody was super easy to work with and wasn't trying to force a sale. He answered all my questions and was easy to get a hold of. force a sale. He answered all my questions and was easy to get a hold of. More

First off customer service was awesome I showed up was looking at inventory and a salesman came up to me ask a couple questions and then we went to next step, I picked the car I wanted and I could not get looking at inventory and a salesman came up to me ask a couple questions and then we went to next step, I picked the car I wanted and I could not get it for two weeks and they said they would hold it for me till I was ready and they did so easy no flak no hassle was a smooth process from start to finish best experience I’ve ever had at dealership and shout out to trey he was awesome! More

Really enjoyed my experience. Lori was super friendly and not once did I feel pressured or obligated to do anything I didn't want to. She and the other team took good care of me and I left a very happy custo not once did I feel pressured or obligated to do anything I didn't want to. She and the other team took good care of me and I left a very happy customer. Would definitely recommend. More

Trey, C.J. and Keifer were all very helpful and professional on helping us purchase a new 2021 CR-V. I would recommend this dealership! Thank you! professional on helping us purchase a new 2021 CR-V. I would recommend this dealership! Thank you! More