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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

August 11, 2021

Werner was great!! I cannot recommend a better salesman! He was kind, informative and has reached out to see how I'm enjoying my new car. More

by cpiccora
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Werner, Troy Darnell, Josh Calaway
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We hope to be of service to you again! Take care!

August 11, 2021

Darcey told me what to expect and how long it would take. The repair finished a bit quicker than expected and she called immediately. We're very pleased with her and Umansky. More

by RBTKLN05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 11, 2021

I'm a fan! My 2018 Crosstrek had 2 recalls. I made an appointment. The work was done exactly when promised. I love the text updates! I will be back. More

by rupptocco2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Chase Koehler
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!

August 10, 2021

They made our purchase as easy as possible. They found the car that we wanted. Even though the car arrived a few days late, they kept us informed, as well as allowing us to use a well-maintained loaner c More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Harner
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

August 10, 2021

The entire experience — from making the appointment online to.completion of service visit — was friendly & efficient. Chase did a great job during check in. & check out. More

by Llezelle Dugger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi Llezelle, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

August 10, 2021

Rick, at Umansky Subaru, was helpful and accommodating when it came to purchasing my 2022 outback. He let me hold onto the car for a couple hours to think over my purchase and got us out the door quickly. More

by shannon.hill1990
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack, Josue Bonilla, Josh Calaway
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

August 10, 2021

I have never had a more exception service experience than what Josue provided. Kind, generous and incredibly helpful. I will keep coming back to work with Josue specifically! More

by bhailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi Bhailey, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We hope you continue to choose us for all your automotive needs! Take care!

August 10, 2021

Umansky Subaru has done a fine job in keeping my Subaru in tip-top shape. I am willing to pay the little extra that it costs in using a dealer for service just to have the peace of mind that it's done cor More

by SCUDDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 10, 2021

Always friendly and efficient. Also washed my car!! This was a recall and it went well. Their estimate was right on as to how long it would take. More

by peggyrice721
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Chase Koehler
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

August 08, 2021

I've been going here since I bought my car. The price of the oil change continues going up and every time they try and get me to buy filters. They said I need new breaks and roters which they quoted me for More

by MCBLUEYES90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gail Wyatt
Aug 10, 2021 -

Flow Subaru of Charlottesville responded

MCBLUEYES90. I hate to hear you had a less than stellar experience at our dealership. Unfortunately, with the rising cost of most products in todays market, especially petroleum based products we have had to increase the price of our oil change. Keep in mind that all of our oil changes include a free tire rotation, complimentary multipoint inspection, and a complimentary service wash! Also using OEM parts only, our prices on most parts including brake pads and rotors will be higher than the aftermarket products. The quality of material and the warranty that comes with factory OEM parts far exceeds those that are purchased aftermarket. I can assure you we are quite competitive and a lot of the times cheaper than most mechanical shops in our area; everything we quote to a client we do so with the utmost transparency. If you have any questions or concerns please do not hesitate to reach out. We thank you for your time and your business! Hope to see you soon! George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

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