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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

August 17, 2021

Very efficient and good service. Appreciate working with the service writer. The team at umansky is very professional and take time to explain what is necessary More

by CHERYL.DUNCAN19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Aug 18, 2021 -

Flow Subaru of Charlottesville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 16, 2021

I experienced a very informative, no pressure process in sales with Tony Buck and Tom Zito. They were very attentive and listened carefully to my needs/requests.I recommend Umansky highly. I will be going t More

by mcdonsrun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Tony Buck, Chase Koehler
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

We appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

August 16, 2021

Umansky Subaru of Charlottesville, Virginia went above and beyond while servicing my 2017 Subaru Forester for a recall. Making the appointment over the phone I received quality customer service, all the w More

by TASHA0908
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Josue Bonilla, Cesar Vidal, Chase Koehler
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 16, 2021

I had a appointment for a oil change and a recall made for 8am. I put 4pm just as a time but still the car wasn't ready until 415pm. Whats the point of appointments if time doesn't matter. The people wer More

by MATTHEWBONDS007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 15, 2021

When I popped a hole in my tire the team was very easy to work with and understanding of my time constraints due to work. More

by BACHMANAUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

August 13, 2021

My visit was for a state inspection and periodic maintenance. The appointment was scheduled for 8 a.m. with a projected 1.5 hours which was met as usual. I waited in the quiet room. Service was exce More

by tomduffey49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hello Tom, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Umansky Subaru of Charlottesville!

August 13, 2021

We brought our Forrester in for a second opinion. They confirmed that the parts needed to be replaced However, the estimate was more than the other place. We decided to get the repairs done anyway. Th More

by nellyd117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hello Nelly, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

August 12, 2021

Quick and easy. Can't get better than that! Online booking was helpful too. They took the coupons I found on their site so I got $5 off. More

by JENNIFERSPRINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Take care!

August 12, 2021

This service call was as easy as easy could be…and service was excellent…oil change..asked for tires not to be rotated….loved the free rinse of dusty car….a bonus..I’m glad to have Subaru service opti More

by KEEBUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi Keebus, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again in the future. Best wishes, Umansky Subaru of Charlottesville

August 12, 2021

I received the good service I have come to expect from Umansky. The service agents and friendly and on-the-ball, but more than that, they can answer the technical questions that sometimes come up. More

by RICH.LACASSE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Josue Bonilla
Aug 17, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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