Flow Subaru of Charlottesville

The service team is so accessible and helpful and I am grateful that they work with me to wait for my vehicle while it is serviced. Good wifi and coffee also helps! grateful that they work with me to wait for my vehicle while it is serviced. Good wifi and coffee also helps! More

Service associate kept me informed of status. I appreciated that and will recommend for future. appreciated that and will recommend for future. More

Great and fast service. Friendly and helpful and helped me save money. Will continue to use. me save money. Will continue to use. More

My car was in the shop for a cylinder 1 misfire…second time I had had it there in less than a week (first for an oil change and normal tune up). The service technician said I needed to replace my clutch w time I had had it there in less than a week (first for an oil change and normal tune up). The service technician said I needed to replace my clutch with 40K miles on it and no sense of slipping while driving for just the parts because the technician already had everything apart and they said parts were $1267, which according to Subaru’s parts website the parts don’t cost nearly that much. I declined the clutch knowing it’s a wearing part and that it should last me way more than 40K miles. I picked up my car and was told everything was covered under my warranty and that I didn’t owe anything. Then I got called by Gail later saying I owed a $100 deductible for my extended warranty plan that covered all the service, but I have no invoice stating this. After driving my car around after Subaru had “fixed” it, I started hearing a metallic clank when I would go to accelerate from a stop, which was not a problem before getting my car worked on at Subaru so I took it to a shop that would not rip me off. Clutch works fine and the Subaru tech did not bolt my engine back down to the frame, hence the noise. The other shop put the 2 bolts on and didn’t charge me for anything. This is the worst car dealership experience I’ve ever had. The manager on duty 9/14/21 (George) said he couldn’t do anything unless I brought the car back to the shop, which I do not trust or feel safe with them working on my vehicle. Shoddy work and tried to rip me off multiple times. This is all after having an oil change a few days before misfiring started and I had the back hatch struts checked because they didn’t seem to be working correctly and Subaru had me sent a letter saying it was a known problem, but Subaru (Gail) tried to charge me for the hatch struts for a known issue I had been sent a letter for. I love my Subaru, but this dealership experience has soiled the Subaru brand. It would not surprise me if the technician did not bolt down my engine on purpose so I would have to bring it back when I heard the sound and charge me more money. More

Service was completed within projected time frame and the advisor was friendly and helpful waitng area was clean advisor was friendly and helpful waitng area was clean More

Purchased two cards and overall my experience was very positive. Everyone took the time to answer my questions and ensure my expectations were being met. positive. Everyone took the time to answer my questions and ensure my expectations were being met. More

Excellent service. Pleasant experience. Service complete. Wait minimal. Minimal contact required. Amenities helpful. Clean and well kept waiting areas with sanitizers. Wait minimal. Minimal contact required. Amenities helpful. Clean and well kept waiting areas with sanitizers. More

Very good service and experience. We were very grateful to have a loaner car. Thank you. to have a loaner car. Thank you. More

Checked dealerships well over a 100 mile area. This dealership had exactly what we were looking for and more inventory on the lot than any of the others! I was left alone to look at vehicles without a dealership had exactly what we were looking for and more inventory on the lot than any of the others! I was left alone to look at vehicles without a salesman running me down with pressure to sell! When I was ready I walked in and was greeted warmly - nicely done Umansky More

From the first phone call I made to the purchasing process, all went extremely smoothly! Werner was friendly, followed up when necessary, and explained the process well at each step. process, all went extremely smoothly! Werner was friendly, followed up when necessary, and explained the process well at each step. More