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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

October 19, 2022

Chris is a great service rep and I really appreciate all the great work that he did to get this situation resolved More

by craigthornberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Oct 23, 2022 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. Safe travels!

October 19, 2022

Friendly and knowledgeable staff. Got me set up for a series of services. Even saved me some money when discovered that a particular service was not required. Only thing I’d suggest i More

by JKSANDS66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Oct 23, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2022

Juan was extremely helpful in getting my tire issue resolved. Only suggestion would be to have let me know about the extensive renovations being done at the dealership More

by john.scott
Customer Service
Recommend Dealer
Yes
Employees Worked With
Juan Lopez
Oct 17, 2022 -

Flow Subaru of Charlottesville responded

Hi John, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 15, 2022

Chris was amazing to work with. Really kind and extremely professional. Thank you Chris for everything! More

by sphiggins6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Oct 17, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 15, 2022

Our overall experience purchasing a new car for our daughter was positive and went smoothly. The salesman was knowledgeable, friendly, and responsive. The financial associate made that part of the proc More

by mpalmer6
Recommend Dealer
Yes
Employees Worked With
Rick McCormack, Patrick Gehman
Oct 17, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 14, 2022

amazingly prompt ! Given the construction site they're dealing with, I was so impressed with courtesy and speed! More

by EVW2U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito
Oct 18, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

October 13, 2022

Too long for standard service. An hour and half for the oil change when I had an appointment. The trailers need to have markings, service and sales ect. they all look a like. More

by sahegwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Breeden
Oct 14, 2022 -

Flow Subaru of Charlottesville responded

Sahegwood, We appreciate you taking the time to leave us a review! However, we do hate that your visit was less than extraordinary. During your visit, construction had just began and naturally we had a few kinks to work out. Currently, all trailers have signage along with the current Service Drive and all of our systems are operating properly to prevent any delays in a guests visit. We feel confident that with the changes you suggested we will be able to provide Extraordinary service during your next visit. Thank you again for your time and your business, George Alphin Service Director 434-327-1141 galphin@umanskysubaru.com

October 12, 2022

As always, super prompt and super professional. The whole team is simply the best. I want our car to last forever and believe we are in great hands with Umansky Subaru of Charlottesville. More

by lcitron0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher, Juan Lopez
Oct 20, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Oct 20, 2022 -

lcitron0 responded

I so very much enjoy working with the entire team at Umansky Subaru. They are true pros and help me keep my Subaru going which is so very important as I hope to get at least 200k miles out of her!

October 11, 2022

Always pleasant people at Umansky service and they got my car finished in record time!! More

by INGERP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Juan Lopez
Oct 14, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope to be of service to you again! Take care!

October 11, 2022

They were able to tell me it was just a rock between my brake pads and rotters and there was no charge. They also updated my radio and I have not been able to get my apple car play to work since. More

by MNMORGAN90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Oct 14, 2022 -

Flow Subaru of Charlottesville responded

Hi, we regret to hear that your experience with us was not a more positive one. Please reach out at (901) 312-6191 and we will do our best to make this better. We hope to hear from you soon.

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