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Flow Subaru of Charlottesville

Charlottesville, VA

4.6
1,823 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,823 reviews

October 25, 2022

Facility is under complete renovation Not an easy place to use in the meantime Planning was clearly last minute planning with little to no signs the day I was there which was the first day of the trailer More

by TAY9HH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Lopez, Zach Flick
Oct 28, 2022 -

Flow Subaru of Charlottesville responded

TAY99HH, We appreciate you taking the time to leave us a review and as always, appreciate your continued business. I wanted to take a moment and apologize for the inconvenience you faced during your visit. Day one of construction was most definitely hectic and unfortunately we also faced a national system outage at the same time. However, since then our signs have arrived and been installed along with barricades directing traffic in only one direction. Also multiple mailers and our website have been updated to include the news about our renovations and traffic disruptions. Hopefully moving forward the hurdles you faced have been resolved and your next visit will be the extraordinary service our guests have come to expect. If we do not see you before, please plan to come by in the Spring to see the final product! Thank you again for your time and your business. George Alphin Service Director galphin@umanskysubaru.com 434-327-1141

Oct 31, 2022 -

Flow Subaru of Charlottesville responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out at (901) 312-6191 and we will do our best to make this better. We hope to hear from you soon.

Oct 31, 2022 -

Flow Subaru of Charlottesville responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out at (901) 312-6191 and we will do our best to make this better. We hope to hear from you soon.

October 24, 2022

Had a great experience test driving and then buying my Subaru Legacy. Highly recommend them. More

by Mawmaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Josh Calaway
Oct 31, 2022 -

Flow Subaru of Charlottesville responded

Hello, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

October 21, 2022

I have been using this dealer for 16 years and am very happy with them. The service department is terrific. I have bought two cars and have been mostly happy with sales. But, both times there was a pro More

by ALICEANDDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Darcey Serio
Oct 26, 2022 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 20, 2022

Rick McCormack was the most professional salesperson I have dealt with in many years. Follow up during the delivery process was consistent and reliable. It was a pleasure to know that he had my best inter More

by dcroker
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack, Patrick Gehman
Oct 23, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 19, 2022

Chris is a great service rep and I really appreciate all the great work that he did to get this situation resolved More

by craigthornberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Oct 23, 2022 -

Flow Subaru of Charlottesville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. Safe travels!

October 19, 2022

Friendly and knowledgeable staff. Got me set up for a series of services. Even saved me some money when discovered that a particular service was not required. Only thing I’d suggest i More

by JKSANDS66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Oct 23, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2022

Juan was extremely helpful in getting my tire issue resolved. Only suggestion would be to have let me know about the extensive renovations being done at the dealership More

by john.scott
Customer Service
Recommend Dealer
Yes
Employees Worked With
Juan Lopez
Oct 17, 2022 -

Flow Subaru of Charlottesville responded

Hi John, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 15, 2022

Chris was amazing to work with. Really kind and extremely professional. Thank you Chris for everything! More

by sphiggins6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Oct 17, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 15, 2022

Our overall experience purchasing a new car for our daughter was positive and went smoothly. The salesman was knowledgeable, friendly, and responsive. The financial associate made that part of the proc More

by mpalmer6
Recommend Dealer
Yes
Employees Worked With
Rick McCormack, Patrick Gehman
Oct 17, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 14, 2022

amazingly prompt ! Given the construction site they're dealing with, I was so impressed with courtesy and speed! More

by EVW2U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito
Oct 18, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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