Back

Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

Directions

By Type

Showing 1,829 reviews

October 27, 2022

They always provide great service! Never had a bad incident here. They always make sure I am taken care of in a timely matter. More

by delamontmegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Chris Stonecipher, Juan Lopez, Sandy Breeden
Nov 01, 2022 -

Flow Subaru of Charlottesville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 26, 2022

Car was serviced in a timely manner. Chris was awesome and look forward to getting them out of temporary trailers and into new Subaru Facility. More

by TDMCDONALD64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
Nov 01, 2022 -

Flow Subaru of Charlottesville responded

Hello, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We hope you continue to choose us for all your automotive needs! Take care!

October 26, 2022

Everyone was so helpful in all the paperwork and did not push for me to make the decision. So polite and nice More

by beverlyellinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Warner
Nov 01, 2022 -

Flow Subaru of Charlottesville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2022

Great service Ms Alther took extra time to make us feel like we were family……. More

by cmycuts1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ally Alther
Oct 31, 2022 -

Flow Subaru of Charlottesville responded

Hello, we really appreciate your great feedback! We hope to be of service to you again! Take care!

October 25, 2022

Good communication and planning from your team made it an easy process to buy a new car! More

by Pearl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack, Patrick Gehman
Oct 31, 2022 -

Flow Subaru of Charlottesville responded

Hi Pearl, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 25, 2022

Great service from the gentleman and ladies at the dealership! Unfortunately got a flat tire within my first week of ownership, but the crew took care of it swiftly! More

by willembvd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Werner, Tom Zito, Kendrick Hawkins, Patrick Gehman
Oct 31, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

October 25, 2022

Facility is under complete renovation Not an easy place to use in the meantime Planning was clearly last minute planning with little to no signs the day I was there which was the first day of the trailer More

by TAY9HH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Lopez, Zach Flick
Oct 28, 2022 -

Flow Subaru of Charlottesville responded

TAY99HH, We appreciate you taking the time to leave us a review and as always, appreciate your continued business. I wanted to take a moment and apologize for the inconvenience you faced during your visit. Day one of construction was most definitely hectic and unfortunately we also faced a national system outage at the same time. However, since then our signs have arrived and been installed along with barricades directing traffic in only one direction. Also multiple mailers and our website have been updated to include the news about our renovations and traffic disruptions. Hopefully moving forward the hurdles you faced have been resolved and your next visit will be the extraordinary service our guests have come to expect. If we do not see you before, please plan to come by in the Spring to see the final product! Thank you again for your time and your business. George Alphin Service Director galphin@umanskysubaru.com 434-327-1141

Oct 31, 2022 -

Flow Subaru of Charlottesville responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out at (901) 312-6191 and we will do our best to make this better. We hope to hear from you soon.

Oct 31, 2022 -

Flow Subaru of Charlottesville responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out at (901) 312-6191 and we will do our best to make this better. We hope to hear from you soon.

October 24, 2022

Had a great experience test driving and then buying my Subaru Legacy. Highly recommend them. More

by Mawmaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Josh Calaway
Oct 31, 2022 -

Flow Subaru of Charlottesville responded

Hello, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

October 21, 2022

I have been using this dealer for 16 years and am very happy with them. The service department is terrific. I have bought two cars and have been mostly happy with sales. But, both times there was a pro More

by ALICEANDDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Darcey Serio
Oct 26, 2022 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 20, 2022

Rick McCormack was the most professional salesperson I have dealt with in many years. Follow up during the delivery process was consistent and reliable. It was a pleasure to know that he had my best inter More

by dcroker
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack, Patrick Gehman
Oct 23, 2022 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

...
7
...