Flow Subaru of Charlottesville

As far as I can tell, the work was done well--it was a 30K-mile service with a state inspection attached. But the dealership made what I consider to be an unethical and shameless attempt to overcharge, w 30K-mile service with a state inspection attached. But the dealership made what I consider to be an unethical and shameless attempt to overcharge, well beyond the price I was initially quoted which was already considerably more than the price quoted by the dealership (on the Eastern SHore of Maryland) where I bought the car. Also, at other service departments, the standard is to wash the car and vacuum it, especially when the customer is spending several hundred dollars. This was not done. Nobody really seemed to care. As soon as I challenged the price at check-out, the staff member adjusted it downward. He obviously knew it was an attempt to overcharge. Is this standard practice for you? When I was getting ready to buy the car two years ago I got a price from the dealership in Maryland but because I live near C'ville, I also shopped and got a price at Umansky. I asked the sales person to talk with her sales manager to give me your lowest price. She did; and it was a thousand dollars more than the Maryland dealership's price--for the exact same car, same options, etc. So I told her, no, I have a lower price from another dealer, and I left. Hours later, she called to basically say, "ooops, we can meet the other dealer's price after all" If your dealership was able to give me that price, why not say so in the first place? So the impression I'm getting about Umansky is that the dealership has an old-school, rip-off kind of ethic that's out-dated. Which seems foolish because, you know word gets around and customers are more sophisticated these days. You really should re-think your approach because I have no intention of returning to Umansky any time soon, certainly not for a purchase or if I can avoid it--emergency service issues only from here on. It will be worth the drive to Maryland where I'm always made to feel like a valued customer and the dealership is actually trying to save me money, giving me the best deal, the lowest price possible, instead of trying to squeeze out every last dime possible. I notice that you're spending lots of money sprucing up your space, so maybe that's the reason, but it's not good enough. I'd rather have an older showroom and a less predatory approach to customer relations. More

On time and completed all the tasks I requested. The only improvement would be to get a car wash as some dealerships do. The only improvement would be to get a car wash as some dealerships do. More

They are working to get the temperature control problem resolved. Chris and Aaron have been working very conscientiously to fix the situation. I appreciate their efforts. resolved. Chris and Aaron have been working very conscientiously to fix the situation. I appreciate their efforts. More

Scheduled service was done on time. As it was a lovely day it was fine to wait outside for the time I was there. Never had a problem when taking my Forester there. As it was a lovely day it was fine to wait outside for the time I was there. Never had a problem when taking my Forester there. More

Credit on my account from last time “disappeared,” but Gail was able to help restore it. She was fantastic to work with. The renovation work made it confusing to find the Subaru service area. Signage Gail was able to help restore it. She was fantastic to work with. The renovation work made it confusing to find the Subaru service area. Signage was inadequate. More

They worked to help me get the state inspection done at the end of the month while dealing with a health crisis in my family. No one else that I called would give me an appt time. They were courteous and u the end of the month while dealing with a health crisis in my family. No one else that I called would give me an appt time. They were courteous and understanding. More

I was told my vehicle would probably be available at noon. The vehicle was completed and returned to the retrieval area as promised. noon. The vehicle was completed and returned to the retrieval area as promised. More

Great they were very nice and helpful and they took my car and got it serviced and texted me while I was waiting car and got it serviced and texted me while I was waiting More

The service was good but the issue with the shuttle was a problem. I was assured when I made the appointment, then again the day before when I called to confirm that a shuttle would be available. When I arri problem. I was assured when I made the appointment, then again the day before when I called to confirm that a shuttle would be available. When I arrived there was not shuttle available for Subaru. The Honda shuttle driver was able to take me home and pick me up but this could have been a problem if he had a larger number of customers needing rides. Ordinarily waiting for the service would not have been a problem but I was given a drop off time and told that they would fit the repair in when possible, with no guarantee of time that it would take. More

The staff were all very friendly and easy to work with. I am replacing my Impreza after 14 years and I have never had a significant problem with it except for routine wear and tear. so am delighted to st I am replacing my Impreza after 14 years and I have never had a significant problem with it except for routine wear and tear. so am delighted to stick with Subaru models. More