Flow Subaru of Charlottesville

My car wasn’t washed , and I like a clean car-brought it out dirty!☹️ out dirty!☹️ More

Took my car in for new tires and recall repair. Immediately after picking up the car it drives with vibration not present before and the average mpg went from 25 to 18. I drive a very regular and Immediately after picking up the car it drives with vibration not present before and the average mpg went from 25 to 18. I drive a very regular and predictable highway commute. Brought the car back to have the tires and work checked- was told needs new brakes suddenly- was never mentioned in the previous inspection and the brakes were not old. They didn’t have the right ones in stock so took the car to another dealer. Plus I had lost faith in their work by then. Pretty sure the brakes or something was damaged during the tire replacement because this was such a drastic change in MPG from right before to right after they put on new tires. I would not trust this service center for any work. We now drive to Richmond for our Subaru service. More

Oil change and tire rotation was great. State inspection scheduled by internet didn’t work. State inspection scheduled by internet didn’t work. More

Broken Cat converter after 5 years. Hard to swallow. No evidence of the issue was presented. Pictures? Video? Hard to swallow. No evidence of the issue was presented. Pictures? Video? More

Service Rep repaired car without an appointment. He also assisted with filing out forms to allow battery and electrical system analysis under terms of class action lawsuit settlement. Finally, d He also assisted with filing out forms to allow battery and electrical system analysis under terms of class action lawsuit settlement. Finally, diagnosed and foxed a problem that I had had with the car for several months that noone else could fix. All of this was completed in less than one day and at a very reasonable price. I am very pleased with this dealer. More

There is a lot of construction being done but the staff was courteous and prompt. They told us it would take about 90 minutes and that's exactly what it took. Very satisfied. was courteous and prompt. They told us it would take about 90 minutes and that's exactly what it took. Very satisfied. More

They identified a problem covered by my extended warranty in the nick of time and saved me hundreds of dollars. in the nick of time and saved me hundreds of dollars. More

The people are nice and the work they have done for me has been quality, however, my vehicle has only 77k miles and they kept trying to push the 105k services that required an almost $1k part (that was th has been quality, however, my vehicle has only 77k miles and they kept trying to push the 105k services that required an almost $1k part (that was thankfully on backorder) on me that I shouldn’t expect to need for another 4 years! I will be looking for a new place to get my vehicle serviced from here on out. More

Excellent service experience overall (despite ongoing remodeling work in showroom and service customer waiting area). remodeling work in showroom and service customer waiting area). More

'So nice that the car wash service is back in action! Thanks for getting the vehicle service handled quickly in the face of all the construction! Thanks for getting the vehicle service handled quickly in the face of all the construction! More