Flow Subaru of Charlottesville

Went in trying to just make a reasonable deal happen and instead had to hear the used car manager whine about how much they're "already losing on the car." Pulled out some trumped up invoice showing how muc instead had to hear the used car manager whine about how much they're "already losing on the car." Pulled out some trumped up invoice showing how much they paid for it in an attempt to appear transparent and honest. It's just tiresome having to go through the same thing every time I buy a car. .I will be amazed if, someday car dealers figure out a way to negotiate without lying. It's truly remarkable that deception is accepted as normal in that business. We ended up getting a fair deal, but the dog and pony show left a sour taste. It could have been so much cleaner and I could be writing a nice review right now. More

Timely, friendly and competent help on a Saturday afternoon. Problem got identified and fixed. My dog, who was with me when my car brokendown, was welcome in the guest lounge. afternoon. Problem got identified and fixed. My dog, who was with me when my car brokendown, was welcome in the guest lounge. More

Always a pleasure doing business with Umansky. They are remodeling but everything was very smooth. They are remodeling but everything was very smooth. More

My car wasn’t washed , and I like a clean car-brought it out dirty!☹️ out dirty!☹️ More

Took my car in for new tires and recall repair. Immediately after picking up the car it drives with vibration not present before and the average mpg went from 25 to 18. I drive a very regular and Immediately after picking up the car it drives with vibration not present before and the average mpg went from 25 to 18. I drive a very regular and predictable highway commute. Brought the car back to have the tires and work checked- was told needs new brakes suddenly- was never mentioned in the previous inspection and the brakes were not old. They didn’t have the right ones in stock so took the car to another dealer. Plus I had lost faith in their work by then. Pretty sure the brakes or something was damaged during the tire replacement because this was such a drastic change in MPG from right before to right after they put on new tires. I would not trust this service center for any work. We now drive to Richmond for our Subaru service. More

Oil change and tire rotation was great. State inspection scheduled by internet didn’t work. State inspection scheduled by internet didn’t work. More

Broken Cat converter after 5 years. Hard to swallow. No evidence of the issue was presented. Pictures? Video? Hard to swallow. No evidence of the issue was presented. Pictures? Video? More

Service Rep repaired car without an appointment. He also assisted with filing out forms to allow battery and electrical system analysis under terms of class action lawsuit settlement. Finally, d He also assisted with filing out forms to allow battery and electrical system analysis under terms of class action lawsuit settlement. Finally, diagnosed and foxed a problem that I had had with the car for several months that noone else could fix. All of this was completed in less than one day and at a very reasonable price. I am very pleased with this dealer. More

There is a lot of construction being done but the staff was courteous and prompt. They told us it would take about 90 minutes and that's exactly what it took. Very satisfied. was courteous and prompt. They told us it would take about 90 minutes and that's exactly what it took. Very satisfied. More

They identified a problem covered by my extended warranty in the nick of time and saved me hundreds of dollars. in the nick of time and saved me hundreds of dollars. More