Flow Subaru of Charlottesville

I've never had a better car-purchasing experience. Josh and the sales team lived up to their motto: Easy. Transparent. Fun. World class customer service and fair pricing to boot. No hidden costs. I'm Josh and the sales team lived up to their motto: Easy. Transparent. Fun. World class customer service and fair pricing to boot. No hidden costs. I'm sending everyone I know looking for a Subaru to Flow! More

Excellent service and easy to schedule. Left off a star as the car wash was broken. Was not offered to come back another time. Also was told battery was a bit low. Checked it and it was cov Left off a star as the car wash was broken. Was not offered to come back another time. Also was told battery was a bit low. Checked it and it was covered in corrosion. Why did the service staff not clean that off as a courtesy? More

It was difficult to get an update on my car when I called because I had to know the name of the associate who had helped me - and there were multiple ones over the week my car was there. The communication co because I had to know the name of the associate who had helped me - and there were multiple ones over the week my car was there. The communication could be improved as I was repeatedly told someone would call me, including the service manager or manager, but didn't. I appreciated the loaner. More

Very attentive service techs and even provided a loaner while car was being diagnosed and checked. I appreciate their honesty and that they don’t push unnecessary repairs or service while car was being diagnosed and checked. I appreciate their honesty and that they don’t push unnecessary repairs or service More

David Harner was a God send! David is extremely knowledgeable and patient He went over and beyond assisting my Mom with her purchase. I live in a different state, and he was pati David is extremely knowledgeable and patient He went over and beyond assisting my Mom with her purchase. I live in a different state, and he was patient in helping facilitate the process between us. I would highly recommend David to anyone for all of their needs. Thank you David for all of your help! More

Excellent and knowledgeable customer service from start to finish. I arrived at closing time on a late Saturday afternoon for their Service Dept, but the rep was very helpful and furnished me a courtesy c to finish. I arrived at closing time on a late Saturday afternoon for their Service Dept, but the rep was very helpful and furnished me a courtesy car for the next five days while my car was being repair. The Customer Service rep (Vicky) kept in touch with me often by phone and text messages. She is an outstanding representative for your Service Dept!!! More

Everyone I have met, from sales force to service, has been outstanding. I never thought I would ever say to friends and family “I LOVE my car dealership”. Special commendation to the service team been outstanding. I never thought I would ever say to friends and family “I LOVE my car dealership”. Special commendation to the service team More

Everyone was very courteous and very helpful. Thanks to sales associate James Warner for making car buying pleasant! Thanks to sales associate James Warner for making car buying pleasant! More

While the individuals in the service department were very kind, I would NOT recommend this facility and will not be returning. Prices are higher than local mechanics, so one would assume that service is of h kind, I would NOT recommend this facility and will not be returning. Prices are higher than local mechanics, so one would assume that service is of higher quality - this was not the case. My experience at Flow was highly unprofessional and communication was severely lacking. I called 10+ times, often sent to voicemail, to receive updates on my car as so few were given. Even after scheduling an appointment for 10:30am, I had to call at 3:00pm to find out it hadn't even entered the shop yet. The most frustrating part was their "diagnosis" of my car- the exact same problem I wrote in the information box when scheduling the appointment. They failed to even read the memo stating the issue prior to drop off. Customer service reached out to provide a coupon on the next service, but there will be no next time. Please do not waste your time at this establishment. More

Josh Mussleman was professional and up front…always available and true to his word. So far so good available and true to his word. So far so good More