Flow Subaru of Charlottesville

We came to take a look - and ended up driving the exact car we wanted off the lot a couple of hours later. Product and finance issues were handled with thorough competence. We felt a sense of comfort and car we wanted off the lot a couple of hours later. Product and finance issues were handled with thorough competence. We felt a sense of comfort and support and were never pushed. We could not have asked for a more friendly and accommodating couple of sales people. And did I mention competence? We loved the competence. More

I had a great experience at Brown Subaru. All of the staff were incredibly friendly—even the folks that weren't working with me directly—and they made me feel as though they really valued my business. C staff were incredibly friendly—even the folks that weren't working with me directly—and they made me feel as though they really valued my business. Christian took the time to explain everything to me carefully, and did a great job of showing me all of the features on the car I bought (as well as the other model I was considering). I also felt that he and Dave gave me a very fair price, both for the new car and for my traded in vehicle. As a woman coming into the dealership alone, I didn't know what to expect, as I've heard some horror stories about other car company dealerships. I needn't have worried, as the staff at Brown were exemplary in every way. There was no hard sell or pressure at all; they made me feel confident and in control every step of the way. I had never financed a car or any other large purchase before, but they made the whole process so easy. They explained all of the details to me and made sure I was happy. The fact that they can take care of the whole registration process as you buy the car is amazing too—no need for me to wait around at the DMV. I've always had great experiences taking my previous Subaru to the service center at Brown as well, so I feel really confident that they'll help me take great care of my new Subaru as well. More

Bought a '14 Outback - excellent experience . Low key dealership with no B.S. - Gavin knew the vehicle and sale was handled efficiently and quickly with no complications. Very pleased with both the produ dealership with no B.S. - Gavin knew the vehicle and sale was handled efficiently and quickly with no complications. Very pleased with both the product and the dealership - Highly recommended. More

We where very skeptical at the beginning of our search We where very skeptical at the beginning of our search for a new car but the whole experience was great and less difficult than we ever thought becau We where very skeptical at the beginning of our search for a new car but the whole experience was great and less difficult than we ever thought because of our sales person,Gavin. More

Great experience! No pressure and very helpful with all questions! I would highly recommend this dealership. The sales and finance team went above and beyond to work through the deal. questions! I would highly recommend this dealership. The sales and finance team went above and beyond to work through the deal. More

Fast service! Friendly service people. Easy to make appointments, which can be done on-line. Subaru notified us of a recall and Brown Subaru quickly took care of the problem. The car runs well and con appointments, which can be done on-line. Subaru notified us of a recall and Brown Subaru quickly took care of the problem. The car runs well and continues to perform without a problem. Our Subaru Outback is a great car and Brown dealership is a wonderful dealership! More

I have never purchased a new car, and I was quite nervous when I got to the dealership, but Shawn Kennedy did a great job at putting me at ease. He was friendly and professional. The whole process went smoot when I got to the dealership, but Shawn Kennedy did a great job at putting me at ease. He was friendly and professional. The whole process went smoothly and I got to drive home in a brand new, beautiful Outback! More

I bought a used ford SUV from brown subaru/honda one month ago. Keeping in mind that this is a USED car it had 80K mileage. However I am now having to replace the airbag sensors AND harness because Bro month ago. Keeping in mind that this is a USED car it had 80K mileage. However I am now having to replace the airbag sensors AND harness because Brown turned OFF the srs light so it could pass inspection. They told me this was NOT covered under my extended warranty and they couldnt even work on it, so I am having to take it to the ford dealership. When I got to Ford, Browns insurance rep didnt know I existed in the system, therefor having NO warranty. I spent an extra hour and 25 minutes TRYING to resolve the problem myself seeing as Brown did not call the company and confirm anything. I left my house at 10 AM and didnt get home until 530PM. Having to do ALL the work on my own, finding my policy,making sure i even had one, just to have Browns tell me they werent going to fix it at all. This is a 300.00 dollar fix I have to pay OUT OF POCKET when things like this is why i bought their extended warranty. They seemingly covered up this problem for quick sale by turning off the light. They dont offer rentals when their "quality" cars break a month after you get them, they dont offer ANY compensation, no regards,no apology for my WHOLE day of inconvience. Bottom line, I WILL NEVER BUY OR RECOMMEND THEM EVER AGAIN!!!!! Not to mention the uninformed staff, sales consultants and management. They are very rude unless your more than willing to fork over 30k for a used LEMON. More

I moved here recently and when I noticed my state inspection had expired I called to ask if they could squeeeze me in that day. They ddi. They also have a policity of no charge for state inspections inspection had expired I called to ask if they could squeeeze me in that day. They ddi. They also have a policity of no charge for state inspections even though I bought the car from a dealer in another town. You can be sure I'll be getting all my work done there More

Ever since I bought my 2009 Subaru Forester on Halloween weekend of 2009 I have been most pleased with the service, attention to detail, cleanliness of the facility, friendliness of all the staff I have enc weekend of 2009 I have been most pleased with the service, attention to detail, cleanliness of the facility, friendliness of all the staff I have encountered and the ambiance of Brown Subaru. I want to especially acknowledge Christian McFarland, April Powell, Stanley Oakrum and Mark Hall whom I have had the most contact with. More