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Flow Subaru of Charlottesville

Charlottesville, VA

4.6
1,823 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,823 reviews

September 18, 2020

Professional; knowledgeable; helpful and friendly. Recommend her and her team for top level service to keep your vehicle in tip top condition. Can’t go wrong with Darcey! More

by Vfr1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
September 18, 2020

Great service, clear communication, good precautions, efficient service, free inspection for clients that purchase car at dealership. Gail keeps track of your needs and provides good counsel. More

by EEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
September 18, 2020

Excellent service from technician and office personnel Very timely with work and friendly Waiting room was clean and supplied with hand sanitizers and wipes thanks More

by igill5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if her name but the woman who checked us out was very nice and helpful , Michael Gill
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

IGILL5, Thank you for taking the time to leave us a great review! I will pass your words onto the Technician and Service Consultant. We look forward to seeing you again soon! - George Alphin/Service Manager

September 18, 2020

They’re always very helpful.I REALLY appreciated the They’re always very helpful. I REALLY appreciated the loaner car & the communication. They’re a little pricier than other places but provide excelle More

by STEPHANIEG0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

Stephanie, Thank you for the great review! We do understand we are slightly higher on some items, but strive to compete with the smaller shops as much as possible! We look forward to seeing you again soon! - George Alphin/Service Manager

September 18, 2020

Service was easy. I would suggest service techs meet customers at the door to minimize the need for so many people daily, weekly and monthly to enter the work space for the employees. More

by CHRISTINASTINNETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zubin Ratawni
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

Christina, Thank you for the 5-Star Review and the suggestion! We take every customer suggestion very seriously and will look at more options to better serve you. - George Alphin/Service Manager

September 18, 2020

Recall work for air bags. Had oil and filter change done as well. Thank you for providing Saturday hours in service department; this was very helpful. More

by BOBMALLETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zubin Ratawni
Sep 28, 2020 -

Flow Subaru of Charlottesville responded

Bob, Thank you for the 5-Star Review! - George Alphin/Service Manager

September 18, 2020

Nick was very helpful in getting us the trade in amounts we asked for for the two cars we traded in to buy the 2018 Outback. He was not pushy and my husband and I both like that. Of course, we have only h More

by sybilmahanes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pearce, Raven Stephens
May 07, 2020

Most pleasant car buying experience ever!!! Will definitely be back when we need any other vehicles and have and will tell our family, friends, and co-workers about the great service More

by scottaroadking
Recommend Dealer
Yes
Employees Worked With
Tony, his boss and business manager
April 21, 2020

Nice vehicle and professional salesman - Melvin I have had my 2020 Forester Limited for about 6 months now. I highly recommend these vehicles. Excellent safety features, currently getting just under More

by melvin
Recommend Dealer
Yes
Employees Worked With
Tony Buck
March 20, 2020

I really appreciated the patience, friendliness, and overall professionalism of the staff at Umansky Subaru. Thank you for taking the extra time to make a stressful time that much more bearable. I have More

by arodriguez40
Recommend Dealer
Yes
Employees Worked With
Tony Buck
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