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Flow Subaru of Charlottesville
Charlottesville, VA
1,823 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,823 reviews
September 29, 2020
All well organized and everyone was efficient and pleasant. Accurate time and cost estimates and flexibility about how to contact me with updates and notices. pleasant. Accurate time and cost estimates and flexibility about how to contact me with updates and notices. More
by sandy36
Verified CustomerEmployees Worked With
Gail Wyatt
September 29, 2020
I was able to get an appointment quickly. I was taken on time, and the service was quick and efficient. I was due for an inspection and that was taken care of. time, and the service was quick and efficient. I was due for an inspection and that was taken care of. More
by FRH8E
Employees Worked With
I don't know the names.
September 28, 2020
Excellent customer service!! This is my first appointment where they provided a realistic wait time!! The waiting area was clean and the doors were open to allow for ventilation.. where they provided a realistic wait time!! The waiting area was clean and the doors were open to allow for ventilation.. More
by GILBERCE
Employees Worked With
Gail Wyatt
September 25, 2020
Thank you for the loaner car. I live over an hour from the dealership. My car was ready when promised. I do appreciate your service! Thank you. the dealership. My car was ready when promised. I do appreciate your service! Thank you. More
by CNFAIRBRO
Employees Worked With
Josue Bonilla
September 25, 2020
I appreciate the fast service. I arrived 10 min early and my vehicle was immediately taken in and work began. I was out in about an hour and you provided additional work I did not schedule after discu and my vehicle was immediately taken in and work began. I was out in about an hour and you provided additional work I did not schedule after discussing and getting my okay. Thank you for great service. More
by MJDDOWN0550
Employees Worked With
Chase Koehler
September 25, 2020
Very professional engagement for the service during arrival, write up ' service explanation, local transportation, and completion of service. A complimentary car wash should be included. arrival, write up ' service explanation, local transportation, and completion of service. A complimentary car wash should be included. More
by orencorp
Employees Worked With
Josue Bonilla, Chase Koehler
September 24, 2020
Had state inspection, oil change and tire rotation done for my wife's 2018 Forester. Easy online reservation system. Easy check-in. Price is a bit on high side but for simple tasks OK. So-so checkout: need for my wife's 2018 Forester. Easy online reservation system. Easy check-in. Price is a bit on high side but for simple tasks OK. So-so checkout: needed a shuttle to get to the dealership and it was difficult to schedule it due to dropped phone calls to the Service Dept. adviser and VERY poor quality of connection to the shuttle driver's phone. Advice to the management: get your shuttle driver a better phone or better plan! More
by ANDREI
Employees Worked With
Darcey Serio
September 24, 2020
They tend to have their stuff together. Good customer service, car keeps running good! Darsey and Chase were first class....they tend to get work done fairly expeditiously. service, car keeps running good! Darsey and Chase were first class....they tend to get work done fairly expeditiously. More
by TURBOZAYAS@EMBARQMAIL.COM
Employees Worked With
Darcey Serio, Chase Koehler
September 24, 2020
Tony Buck, our salesperson at Umansky, when above and beyond the call of duty from personally delivering the car 50 miles away to having the car serviced expedited. I would recommend Umansky and especia beyond the call of duty from personally delivering the car 50 miles away to having the car serviced expedited. I would recommend Umansky and especially Tony Buck without hesitation. More
by Mothersheart
Employees Worked With
Tony Buck, Raven Stephens, Josue Bonilla
September 24, 2020
Our experience was pleasant without pushy sales tactics. Everyone seemed to go out of their way to make sure we received the best service possible. Everyone seemed to go out of their way to make sure we received the best service possible. More
by David
Employees Worked With
Nick Pearce, Raven Stephens
