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Flow Subaru of Charlottesville

Charlottesville, VA

4.6
1,823 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,823 reviews

October 08, 2020

the service was prompt and the shuttle service was much appreciated. Good job all around.I appreciated the helpfulness of the people I came in contact with. More

by sandra.pleasants
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
October 07, 2020

Great dealer, awesome staff to work with. They deliver on their promise of making car buying an enjoyable experience. I already got two Subaru within two months, and looking forward to a third one soon. More

by s_paul_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Kevin Chisholm, Raven Stephens
October 07, 2020

I don’t know who I worked with. I am sorry, I should have paid better attention. Everyone there is very professional, friendly and helpful. More

by rosegal62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anne-Marie Lawhorn
October 07, 2020

Came in to get check engine light diagnosed. Code came back saying engine is running lean. Service department refused to run diagnostic. Seems like they weren't interested in helping me fix my car, but ra More

by JCHARLESBRADLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darcey Serio, Gail Wyatt, Cesar Vidal
Oct 07, 2020 -

Flow Subaru of Charlottesville responded

While we thank you for the review, we did recommend a starting point for your repair. We performed proper diagnostic at no cost to you, according to Subaru Policy and found code P2096 Fuel Trim System to Lean. We recommended replacing both O2 Sensors, but do advise that there may be further underlying issues and the O2 Sensors would be a starting point. I apologize you feel like we did not offer you the service you expected, but will be more than glad to complete the repair should you choose. If you have any further questions or concerns I can be reached at 434-327-1141 or galphin@yahoo.com Once again, thank you for taking the time to review us and thank you for choosing us to maintain your 2012 Outback. George Alphin Service Manager

October 07, 2020

I took my vehicle to Umansky Subaru of Charlottesville for service and was very pleased with their care of my vehicle as well as their fantastic customer service. Thanks! More

by CHENZHEMIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Chase Koehler
October 07, 2020

Very positive experience. Rick and Kendrick were very attentive and responsive to all of my questions. Not pushy, keeping me informed during the entire process More

by rwbreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
October 07, 2020

Great job - easy to deal with; communicates well. Rick quickly reserved my car and gave rountine updates. Umansky is very easy to work with, high recommend. More

by MARK JUDSON-EBBETS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack, Raven Stephens
October 07, 2020

I was very impressed with the amount of care and attention I got when buying my car. Everyone was extremely helpful and friendly. It definitely Made the experience less stressful! More

by knewt316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
October 06, 2020

Compared to the three previous dealerships I bought from in Georgia before moving to Charlottesville, Umansky rates among the top for responsiveness to customer needs. More

by WOLEKSY
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Harner, Raven Stephens
October 06, 2020

Thanks for the good service. They were cognizant of COVID and adjusted accordingly with social distancing. Prompt and quick turn-around. Honest and upfront with costs as well. While I was happy overall, they More

by YONATHANABERRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
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