Flow Subaru of Charlottesville

timely service and good to have access to free shuttle. communication and easy links to approve additional work and sign off were convenient to use... communication and easy links to approve additional work and sign off were convenient to use... More

Very pleasant to deal with and got a loner for the night Gail did everything superbly and kept me informed she called or emailed me about extra things that neede to be done night Gail did everything superbly and kept me informed she called or emailed me about extra things that neede to be done More

Excellent and professional reception and service from Chase for my initial 5K service of my Crosstrek Ltd All expectations were exceeded! I thought the waiting rooms were great and I appreciated the re Chase for my initial 5K service of my Crosstrek Ltd All expectations were exceeded! I thought the waiting rooms were great and I appreciated the reception in the sales department by Dylan so that I could look at information for a '21 Crosstrek Sport. I also appreciated the really fast attention from Chase and Gail's help in getting the two license plate bolts that I needed, It is all in the details. Thank you very much.. More

Darcey is always very professional and true to her word. I appreciate the text messages and her quick responses. The dealership is very clean. I recommend the service dept. I appreciate the text messages and her quick responses. The dealership is very clean. I recommend the service dept. More

Great dealership, easy to work with and gave me a great deal on a 2021 Crosstrek. David answered all of my questions and was very helpful! deal on a 2021 Crosstrek. David answered all of my questions and was very helpful! More

I was told my service would take 6 hours. It actually took 7.5 hours. When I called at the 6 hour mark, I was told "15 minutes". 45 minutes later, I was told "15 minutes". I was called 30 minutes later, took 7.5 hours. When I called at the 6 hour mark, I was told "15 minutes". 45 minutes later, I was told "15 minutes". I was called 30 minutes later, and was told "10 minutes". Throughout the process, I attempted to call a few times, and always had to leave a message. No one ever called me back until the end. I was texted a number, and told to text that number with questions. I texted it, and never received any responses. When I dropped my car off, I had the all-weather mats in the floorboard. Someone in service opened my carpeted mats, which were in my trunk, and laid them down when they were done detailing. I didnt ask for this, and didn't want this. Overall, it was a frustrating experience. More

Great service always. Always greeted as soon as I arrive. Always asked if I have any questions. Well informed about service and cost. Great follow up. arrive. Always asked if I have any questions. Well informed about service and cost. Great follow up. More

Subaru service center always gets the job done well and leaves my car clean after working on it. All the staff are super helpful and friendly. I also love that they have the option for text updates which m leaves my car clean after working on it. All the staff are super helpful and friendly. I also love that they have the option for text updates which makes the process that much easier. More

They have a great customer service every time I go there and they are very understanding with my requests or/and problems that I have. and they are very understanding with my requests or/and problems that I have. More

They are always helpful and pleasant. I am not sure of the names of the young lady and gentleman who helped me in the service department are😳. But they were wonderful. If I had to give them a number it the names of the young lady and gentleman who helped me in the service department are😳. But they were wonderful. If I had to give them a number it would be a 10+. More