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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,827 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,827 reviews

October 28, 2020

As usual, service is excellent, both what they do and how people keep us informed. This time Darcey Serio managed it all - as she has done before. More

by JPRIBRAM
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Jpribram, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

October 28, 2020

What Others SayAs usual, service is excellent, both what What Others Say As usual, service is excellent, both what they do and how people keep us informed. This time Darcey Serio managed it all - as she has More

by HEVERGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Hevergreen, thank you for your high star rating. We're happy to see that your experience with us was excellent! Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

October 27, 2020

Very good attention to customer satisfaction. Particularly great treatment from Chase. Timely response as planned. Clean and safe waiting area. Thank you for the good service. More

by lynn.holmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Chase Koehler
Nov 06, 2020 -

Flow Subaru of Charlottesville responded

Lynn.holmes, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 27, 2020

Got me in quickly. Very pleasant and good communication. Appreciated the note left in the car about sanitizing it after the work. Was just for a state inspection More

by NMM927
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Will Browning
Nov 06, 2020 -

Flow Subaru of Charlottesville responded

Nmm927, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 26, 2020

Overall, a pleasant experience. The staff was polite and professional. I would definitely recommend Umansky Subaru to friends in the area. They even left me a thank you card in the cup holder, which was nic More

by SubySubyDoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Nov 06, 2020 -

Flow Subaru of Charlottesville responded

Ll, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

October 26, 2020

As always, Umansky Subaru made time for a last-minute repair on the day my daughter was in labor, and I needed to be on the road. Welcoming, efficient, and excellent service, from the appointment to the More

by LRS9E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Nov 06, 2020 -

Flow Subaru of Charlottesville responded

Lrs9e, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Congratulations on the new grandchild!

October 26, 2020

Gail is very friendly and professional! Give her 5 stars for sure! And the service is pretty good also. Will definitely come here in the future! More

by minxupeek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Nov 06, 2020 -

Flow Subaru of Charlottesville responded

Minxupeek, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

October 26, 2020

Thank you very much for having my service done at a reasonable time and having snacks while waiting .See you all again soon.Have a great day More

by BUTTERCUPBROWNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla, David Breeden
Nov 06, 2020 -

Flow Subaru of Charlottesville responded

Buttercupbrownie, we strive for a high level of customer satisfaction in all aspects of our dealership. Safe travels!

October 25, 2020

Came in for the 105K service of my Forester with a damaged tire. Chase couldn't have been easier to work with as was Darcey. Very pleased as usual! More

by COUDERAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Nov 06, 2020 -

Flow Subaru of Charlottesville responded

Couderay, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 24, 2020

Mr. Bonilla was very respectful and professional. He was able to schedule a future service appointment. The service was completed without issues. Good job! Thanks More

by BSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Nov 06, 2020 -

Flow Subaru of Charlottesville responded

Bsw, thank you for your high star rating. We're happy to see that your experience with Mr. Bonilla was excellent! We hope to be of service to you again! Take care!

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