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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,827 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,827 reviews

November 06, 2020

I have always felt that I received quality maintneance work and good service at Umansky. Darcy has always taken good care of our vehicles. Thanks! More

by 2356TERVIEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack, Darcey Serio
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 06, 2020

Great service as usual! Easy to schedule, and the safety protocols gave me peace of mind. Like the option of being able to wait outside, too. More

by JFJ199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

November 06, 2020

Chase was Friendly and easy to work with. He gave Polite, efficient service and explained services and offered options. I had a good experience and have confidence in the work that was done. More

by MARCAMARIA53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 05, 2020

My experience at Umansky Subaru pre-Covid had always been excellent. They still continue to show that excellence and even more now with easy to follow and efficient safety protocols in place. More

by LAURENGUERRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Laurenguerra, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 05, 2020

Great care and service, all the way around!!!Friendly Great care and service, all the way around!!! Friendly Staff - Efficient Service - No Unnecessary Wait Time! Love the technology additions! Review More

by PITBULL711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 05, 2020

Gail was awesome. Easy check in. Good Communication. My car was also done sooner than I expected. Thank you very much for a good experience! More

by SARAESIMONEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 05, 2020

Easy check in. I had a great experience. All were very professional. I dropped my car off that morning, caught the shuttle home and was contacted that afternoon that my car was ready. The shuttle driver w More

by VIRGINIAPORT434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The African American shuttle driver was very friendly and professional., Darcey Serio, Gail Wyatt
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 04, 2020

Darcey and Gail go out of there way to make your Darcey and Gail go out of there way to make your experience a great one. I tat meds that give me know immune system. They get me in out as fast the More

by banditmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Banditmc, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

November 03, 2020

Fast, friendly service. I was able to drop my car off on Sunday evening and pick up Monday evening contactless (I live over an hour away so this was perfect for my schedule). More

by mnewman19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Mnewman19, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

November 02, 2020

The service advisor I worked with was excellent, very friendly and explained everything very well. The reason for the 4 star rating instead of 5 was the wait time. I believe I was the 2nd car dropped off More

by TKEYLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Nov 09, 2020 -

Flow Subaru of Charlottesville responded

Tkeylc, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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