Flow Subaru of Charlottesville

Your online checkin was frustrating and did not work. I could not call without a name. I had to get someone in person. It was a pain. could not call without a name. I had to get someone in person. It was a pain. More

This was my first car buying experience. It was aight. Rick seemed cool. Still think the term 'taxable fees' is xxxxxxxx but whatever. Probably paid about 750 too much but I'll get over it. Rick seemed cool. Still think the term 'taxable fees' is xxxxxxxx but whatever. Probably paid about 750 too much but I'll get over it. More

We bought an SUV from David Harner. He was very knowledgeable and made me feel secure in our vehicle choice. He answered all questions quickly but never pressured us to make a decision. David als knowledgeable and made me feel secure in our vehicle choice. He answered all questions quickly but never pressured us to make a decision. David also helped us take advantage of a sale that was going on. We will absolutely seek him out when we go to make our next vehicle purchase in a few years. More

Chase did a fantastic job addressing all the questions I had and was a consummate professional. Not often have I had such a pleasurable experience at a dealership. had and was a consummate professional. Not often have I had such a pleasurable experience at a dealership. More

Gail did a nice job helping me get our Outback serviced for it's first oil change and inspection. Took a little longer than expected, but everything was good, and everyone was friendly. for it's first oil change and inspection. Took a little longer than expected, but everything was good, and everyone was friendly. More

The dealership is seen by me through my dealings with Darcy Serio. Her manner as my service mananager has kept me loyal through 2 Subarus and many years. If the dealership is as competent and customer fo Darcy Serio. Her manner as my service mananager has kept me loyal through 2 Subarus and many years. If the dealership is as competent and customer focused as Ms Serio it deserves an excellent rating. More

They have stepped up their game. They were organized, and provided the services I needed. I was pleased that they didn't try to sell me additional services, parts etc like they usually hav done in the past. provided the services I needed. I was pleased that they didn't try to sell me additional services, parts etc like they usually hav done in the past. Felt they were honest. More

My new forester had its first service appointment. Everyone was very helpful and explained what was included in the 5K package. It went well thankfully. Everyone was very helpful and explained what was included in the 5K package. It went well thankfully. More

Gail met me with a smile, checked me in without delay, and quickly found a driver to take me home while my car was being detailed. She texted several hours later to let me know my car was ready and sent D and quickly found a driver to take me home while my car was being detailed. She texted several hours later to let me know my car was ready and sent Dave, the driver, to pick me up at home. I couldn't be more pleased with the service I received and with the job the shop did detailing my car! It was spotless! Very professional! More

The service department is not professionally run. I was The service department is not professionally run. I was satisfied with the actual service, but then I tried to pay the bill. I was told that Umansky The service department is not professionally run. I was satisfied with the actual service, but then I tried to pay the bill. I was told that Umansky lost its Internet connection, so that my credit card could not be billed. I was advised that I could (1) wait for the connection to be restored or (2) allow my card to be photocopied and an itemized bill "sent." I agreed to wait, which turned out to be a waste of 30 minutes; still no connection. Under the circumstances, I allowed my card to be copied. And I specifically requested that a paper copy of the bill be sent to me THROUGH THE UNITED STATES POSTAL SERVICE. I did not want to open an attachment in an email. I stood there in front of the employee and verified my mailing address. I would have never asked for the service department to work a stamp, but for the fact that they couldn't print out the bill. After all my cooperation, my request was ignored. I was sent an email, with an attachment. I called the service department, repeated my request and was asked to "verify" my mailing address. Then came another request for address verification, and another. Frankly, I was being given the runaround. They expected me to give up. Nine days after the service, I showed up at the service department and asked for a copy of my bill to be printed. It took about one minute. There on the bill -- right under my name -- was my mailing address. What did the man in the office have to say? "Is it worth shouting about?" This is what he said, as if he already knew what "it" was. Apparently, it was nothing to him that I allowed my credit card to be photocopied (and who knows whether the photocopy was shredded?). It meant nothing to him that after I did my best to cooperate, my very reasonable request to be mailed a paper copy of the bill was flouted. More