Flow Subaru of Charlottesville

Mechanical work always appears solid but I’ve had multiple miscommunications with the customer service teams. Most recently, after explaining to the phone scheduler exactly what I wanted done (both b multiple miscommunications with the customer service teams. Most recently, after explaining to the phone scheduler exactly what I wanted done (both belts changed, serpentine and timing), I left the car for the day and was surprised to have only the serpentine belt changed with the comment that my car only has one drive belt. I can only conclude that the person scheduling service on the phone has no communication with the check-in team or the mechanics themselves. I understand that Subaru calls these belts different things but I went through exactly what I wanted done with the phone team and it was clear they understood what I was after. I don’t know who took my call but to me this is not an individual issue, it’s a team-level communications challenge. More

Mr. Josue Bonilla did his very best to correct the faulty finish involving Polysteel application. Thank you for providing the loaner and attempting to correct the concern. Good job Mr. Bonilla. finish involving Polysteel application. Thank you for providing the loaner and attempting to correct the concern. Good job Mr. Bonilla. More

the service was done efficiently and proficiently. I was happy with the customer service and the maintenance work. have a safe and happy Thanksgiving. bye happy with the customer service and the maintenance work. have a safe and happy Thanksgiving. bye More

Great service and professional people! I felt Josue understood exactly what needed to be done and he saw to it! Also his openness and communication skills were exceptional. understood exactly what needed to be done and he saw to it! Also his openness and communication skills were exceptional. More

Exceptional no pressure service. I walked in Thursday to get a KBB valuation. Liked that so on Friday went back to look at Subarus. Lucky to get Nick Pearce. Stayed with me for 2 days. Even let me take the get a KBB valuation. Liked that so on Friday went back to look at Subarus. Lucky to get Nick Pearce. Stayed with me for 2 days. Even let me take the car overnight not just a loop to the airport and back. From Nick my salesperson, to Larry the pricing guru and finally to JC to sign...I was always treated with respect and knew the decision I would make would be an educated one. I am very happy with my 2021 Subaru XT. More

They are always friendly and professional the service is excellent I’ve always enjoyed whenever I have to get service at this location thank you excellent I’ve always enjoyed whenever I have to get service at this location thank you More

David is the Sales Dept. was very helpful. This is the second time we are dealing with him in the last 2-3 years One week after purchase, he helped us with the Service Dept. to rectify a small issue. second time we are dealing with him in the last 2-3 years One week after purchase, he helped us with the Service Dept. to rectify a small issue. More

As always it was a pleasure to work with Darcey. Thank you also to the mechanic who replaced the condenser in the A/C unit. you also to the mechanic who replaced the condenser in the A/C unit. More

Excellent service and prompt turn around time in this busy world... safety precautions were taken and followed ...will continue to take my Subaru for service busy world... safety precautions were taken and followed ...will continue to take my Subaru for service More

The people at Umansky are great - always a pleasure! And the service was excellent, particularly when I drove in on my spare tire one evening. My leaving off a star is because I had an appointment at 9:15 b the service was excellent, particularly when I drove in on my spare tire one evening. My leaving off a star is because I had an appointment at 9:15 but my car wasn't taken back for at least 30 minutes. So it was a lot longer appointment just to put a tire on than I expected. (Unrelated, another appt to get my a/c fixed was handled great with Josue.) More