Flow Subaru of Charlottesville

The best experience I have had at Umansky Subaru in Charlottesville, Darcey was very helpful and courteous. Everyone was polite. The shuttle service really helped me out so I could still go to work Charlottesville, Darcey was very helpful and courteous. Everyone was polite. The shuttle service really helped me out so I could still go to work while my car was being worked on. It was a very positive experience. More

I was impressed by the ease of check in and the text messages informing me that my car was ready to be picked up. However, when I dropped it off and mentioned the oil light coming on in the vehicle, th messages informing me that my car was ready to be picked up. However, when I dropped it off and mentioned the oil light coming on in the vehicle, that was forgotten when I picked it up. That was frustrating because that was most important to me. More

The service department is not professionally run. I was The service department is not professionally run. I was satisfied with the actual service, but then I tried to pay the bill. I was told that Umansky The service department is not professionally run. I was satisfied with the actual service, but then I tried to pay the bill. I was told that Umansky lost its Internet connection, so that my credit card could not be billed. I was advised that I could (1) wait for the connection to be restored or (2) allow my card to be photocopied and an itemized bill "sent." I agreed to wait, which turned out to be a waste of 30 minutes; still no connection. Under the circumstances, I allowed my card to be copied. And I specifically requested that a paper copy of the bill be sent to me THROUGH THE UNITED STATES POSTAL SERVICE. I did not want to open an attachment in an email. I stood there in front of the employee and verified my mailing address. I would have never asked for the service department to work a stamp, but for the fact that they couldn't print out the bill. After all my cooperation, my request was ignored. I was sent an email, with an attachment. I called the service department, repeated my request and was asked to "verify" my mailing address. Then came another request for address verification, and another. Frankly, I was being given the runaround. They expected me to give up. Nine days after the service, I showed up at the service department and asked for a copy of my bill to be printed. It took about one minute. There on the bill -- right under my name -- was my mailing address. What did the man in the office have to say? "Is it worth shouting about?" This is what he said, as if he already knew what "it" was. Apparently, it was nothing to him that I allowed my credit card to be photocopied (and who knows whether the photocopy was shredded?). It meant nothing to him that after I did my best to cooperate, my very reasonable request to be mailed a paper copy of the bill was flouted. More

Gail met me with a smile, checked me in without delay, and quickly found a driver to take me home while my car was being detailed. She texted several hours later to let me know my car was ready and sent D and quickly found a driver to take me home while my car was being detailed. She texted several hours later to let me know my car was ready and sent Dave, the driver, to pick me up at home. I couldn't be more pleased with the service I received and with the job the shop did detailing my car! It was spotless! Very professional! More

Mechanical work always appears solid but I’ve had multiple miscommunications with the customer service teams. Most recently, after explaining to the phone scheduler exactly what I wanted done (both b multiple miscommunications with the customer service teams. Most recently, after explaining to the phone scheduler exactly what I wanted done (both belts changed, serpentine and timing), I left the car for the day and was surprised to have only the serpentine belt changed with the comment that my car only has one drive belt. I can only conclude that the person scheduling service on the phone has no communication with the check-in team or the mechanics themselves. I understand that Subaru calls these belts different things but I went through exactly what I wanted done with the phone team and it was clear they understood what I was after. I don’t know who took my call but to me this is not an individual issue, it’s a team-level communications challenge. More

Mr. Josue Bonilla did his very best to correct the faulty finish involving Polysteel application. Thank you for providing the loaner and attempting to correct the concern. Good job Mr. Bonilla. finish involving Polysteel application. Thank you for providing the loaner and attempting to correct the concern. Good job Mr. Bonilla. More

the service was done efficiently and proficiently. I was happy with the customer service and the maintenance work. have a safe and happy Thanksgiving. bye happy with the customer service and the maintenance work. have a safe and happy Thanksgiving. bye More

Great service and professional people! I felt Josue understood exactly what needed to be done and he saw to it! Also his openness and communication skills were exceptional. understood exactly what needed to be done and he saw to it! Also his openness and communication skills were exceptional. More

Exceptional no pressure service. I walked in Thursday to get a KBB valuation. Liked that so on Friday went back to look at Subarus. Lucky to get Nick Pearce. Stayed with me for 2 days. Even let me take the get a KBB valuation. Liked that so on Friday went back to look at Subarus. Lucky to get Nick Pearce. Stayed with me for 2 days. Even let me take the car overnight not just a loop to the airport and back. From Nick my salesperson, to Larry the pricing guru and finally to JC to sign...I was always treated with respect and knew the decision I would make would be an educated one. I am very happy with my 2021 Subaru XT. More

They are always friendly and professional the service is excellent I’ve always enjoyed whenever I have to get service at this location thank you excellent I’ve always enjoyed whenever I have to get service at this location thank you More