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Flow Subaru of Charlottesville

Charlottesville, VA

4.6
1,823 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,823 reviews

November 24, 2020

Quick and very efficient. COVID precautions in place. Thanks for a great service! Everyone was kind and courteous to make sure everything went as planned. More

by meme00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla, Chase Koehler
November 24, 2020

I had a wonderful experience at Umansky Subaru yesterday. I brought my daughter's car in for its' 45K mile service. Darcey was friendly and efficient as I checked in. The car was ready earlier than expect More

by MIXONHOWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Nov 25, 2020 -

Flow Subaru of Charlottesville responded

Hi, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

November 24, 2020

Service was well done and advisors did a very good job good good good good this is really not needed for me to write 25 words, service was fine this review is not needed More

by dfrank929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Nov 25, 2020 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope to be of service to you again in the future. Best wishes, Umansky Subaru of Charlottesville

November 23, 2020

Your online checkin was frustrating and did not work. I could not call without a name. I had to get someone in person. It was a pain. More

by mcvotaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no clue what their names were
Nov 25, 2020 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out! Have a great day ahead!

November 23, 2020

I have always had a good experience at this dealership for service. I usually get Darcy Seria to help me, but everyone is helpful and courteous there, More

by KASMER19
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Josue Bonilla
Nov 25, 2020 -

Flow Subaru of Charlottesville responded

Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit. Safe travels!

November 22, 2020

This was my first car buying experience. It was aight. Rick seemed cool. Still think the term 'taxable fees' is xxxxxxxx but whatever. Probably paid about 750 too much but I'll get over it. More

by mrg9ap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack
Nov 25, 2020 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

November 21, 2020

We bought an SUV from David Harner. He was very knowledgeable and made me feel secure in our vehicle choice. He answered all questions quickly but never pressured us to make a decision. David als More

by aha7652
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Harner
Nov 24, 2020 -

Flow Subaru of Charlottesville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

November 20, 2020

My new forester had its first service appointment. Everyone was very helpful and explained what was included in the 5K package. It went well thankfully. More

by MNHELENTJARIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Nov 24, 2020 -

Flow Subaru of Charlottesville responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

November 20, 2020

They have stepped up their game. They were organized, and provided the services I needed. I was pleased that they didn't try to sell me additional services, parts etc like they usually hav done in the past. More

by JAS2T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Nov 24, 2020 -

Flow Subaru of Charlottesville responded

Thank you for your kind words! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

November 20, 2020

The dealership is seen by me through my dealings with Darcy Serio. Her manner as my service mananager has kept me loyal through 2 Subarus and many years. If the dealership is as competent and customer fo More

by SIR34R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Nov 24, 2020 -

Flow Subaru of Charlottesville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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