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Flow Subaru of Charlottesville
Charlottesville, VA
1,823 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,823 reviews
December 01, 2020
Always the best in customer service and quality. I trust the work so much that I don't have to double-check things to make sure they were done correctly. the work so much that I don't have to double-check things to make sure they were done correctly. More
by SCUDDOG
Verified CustomerEmployees Worked With
Darcey Serio, Gail Wyatt, Chase Koehler
December 01, 2020
Darcey and the staff were very helpful. I appreciate the care. Was able to get same day appointment. In the past I have not had that great of service care. Was able to get same day appointment. In the past I have not had that great of service More
by matalie.deane
Employees Worked With
Don't Know
December 01, 2020
We are always pleased with the service we get at the Umansky Subaru in Charlottesville. We appreciate the kindness and very straight forward answers regarding our vehicles. You always seem to go the Umansky Subaru in Charlottesville. We appreciate the kindness and very straight forward answers regarding our vehicles. You always seem to go the extra mile. More
by ROBINSPONY2
Employees Worked With
While I do not remember the names in all cases so far everyone has 5 stars.
December 01, 2020
Very good overall experience. We had an Outback color choice decision and Kevin & team made that a straight forward decision with all options in person viewable. Kevin handled the other various packages choice decision and Kevin & team made that a straight forward decision with all options in person viewable. Kevin handled the other various packages & options professionally so that our new car has exactly what we wanted. Kevin also smoothly handled the interface with a customer who had several years of experience with an Outback and its systems and settings. More
by William Cobb
Employees Worked With
Kevin Chisholm
December 01, 2020
Everyone I came in contact with was most friendly, courteous, and accommodating. All questions were answered. Appointment at 11:30 went well. Early am call to have 2020 Crosstrek pulled off display g courteous, and accommodating. All questions were answered. Appointment at 11:30 went well. Early am call to have 2020 Crosstrek pulled off display gave me the opportunity to drive it and from there the sale went well. I bought 2013 Outback there and car was service there over the years. Great service and never treated any way ,but professionally! More
by margdbray
Employees Worked With
Kendrick Hawkins, Cesar Vidal, Quincey Davis
December 01, 2020
I'm used to having less than optimal experiences when I have taken my vehicles for service. My last two visits to Umansky were superb! Josue checked me in both times. He was polite, professional and kep have taken my vehicles for service. My last two visits to Umansky were superb! Josue checked me in both times. He was polite, professional and kept me informed as to the status of my vehicle. He even arranged a complimentary wash which was unexpectedly amazing. I thought they might spray a hose at the vehicle and call it a day but they did an actual wash and (probably) a hand-dry. The car looked fantastic (they even tried to get the adhesive off the left passenger door where we had to secure plastic after the car was burgled in February (I don't know why the car alarm didn't go off when the thief smashed in my window but it didn't 🤨). All the issues I had scheduled were handled during the first visit (except the audio unit, which had to be ordered). That appointment occurred about a week later, took much LESS time then they had quoted (a good thing) and Josue even took the time to walk me through downloading my contacts and making sure my Bluetooth connection was working (which had been a problem previously) on the new audio unit. I'm cursed when it comes to technology. He deserves special recognition, in my opinion. That said, all the employees I have encountered or worked with (Britney, who scheduled my appointments and there's another lady inside whose name I don't remember) have been great. Unfortunately, I did not interact with the mechanic crew - David Breeden, Will Browning, Bobby and Aaron Childs et al- but my vehicle runs almost like new so I would imagine their skill and knowledge base made that possible. I'm sure they're all excellent tradesmen and I regret I can't rate them below (it's always the case with the "back office" folks who make it all possible - we, the customers, don't usually see them thus we can't rate them). I would definitely recommend Umansky to friends and family. Your team is superb. Regards Joi More
by JOICAT83651
Employees Worked With
Josue Bonilla
December 01, 2020
It was a rainy day. Surprisingly I didn’t get wet because they parked my SUV in the garage - very considerate. Darcey explained and kept in touch with me during my wait. She followed up with me after the vi they parked my SUV in the garage - very considerate. Darcey explained and kept in touch with me during my wait. She followed up with me after the visit to verify my satisfaction. She is an asset including your serviceman. More
by Rae
Employees Worked With
Tom, Darcey Serio
November 30, 2020
They where prompt, nice professional and very attentive!! I would recommend them to anyone. This has been my first experience with a new car and a dealership. They have made it pleasurable. I would recommend them to anyone. This has been my first experience with a new car and a dealership. They have made it pleasurable. More
by BARBEEHERRMANN
Employees Worked With
Gail Wyatt, Chase Koehler
November 29, 2020
Umansky was unwilling to patch my car tire (a screw was found). and recommended 4 new tires. My longtime mechanic patched it with no problems. found). and recommended 4 new tires. My longtime mechanic patched it with no problems. More
by ANDREW.ZAPANTA
Employees Worked With
Darcey Serio
