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Flow Subaru of Charlottesville
Charlottesville, VA
1,827 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 16, 2020
Chase Koehler is an excellent service advisor - fantastic communicator and very professional. Absolutely first rate!! Really appreciate the service tech's thoroughness on my service report. Thanks for taking communicator and very professional. Absolutely first rate!! Really appreciate the service tech's thoroughness on my service report. Thanks for taking great care of my Subaru! More
by MCollier
Verified CustomerEmployees Worked With
Chase Koehler
December 16, 2020
George Alphin is the best service manager I have ever dealt with. He is a good listener....he is a good problem solver and he goes the extra mile to make the customer happy to rectify the car issue! He i dealt with. He is a good listener....he is a good problem solver and he goes the extra mile to make the customer happy to rectify the car issue! He is a keeper! I would give him 3 Kudos!! And a raise!!!! More
by ibusybee22
Employees Worked With
The employees ( sales person and sales manager) I dealt with in Jan 2020 are no longer there.
December 16, 2020
Darcey helped me and was super communicative throughout the entire process - from renting a loaner car, to updates on what was found that they suggest gets fixed, to not pushing me on selling me something the entire process - from renting a loaner car, to updates on what was found that they suggest gets fixed, to not pushing me on selling me something that wasn’t super necessary at the time. I trust her expertise and will be asking for her next time I’m at Subaru! More
by MADISON KATHERINE YOUNG
Employees Worked With
Darcey Serio
December 15, 2020
This was for replacement of a head light which got water inside of it & wouldn’t burn. There was no charge since the vehicle is under warranty. Work was completed in a timely manner and the light works fine inside of it & wouldn’t burn. There was no charge since the vehicle is under warranty. Work was completed in a timely manner and the light works fine. More
by williamburnside33
Employees Worked With
Josue Bonilla
December 14, 2020
Well done customer service! Great communication and friendly service, coffee and car wash offered even though I didn't take them up on it. Thank you! friendly service, coffee and car wash offered even though I didn't take them up on it. Thank you! More
by KRISTA.WEIH
Employees Worked With
Josue Bonilla
December 14, 2020
Chase and his team were great, communicating regularly via text to make sure that all services were completed. I love the home pick up and return! This is great! via text to make sure that all services were completed. I love the home pick up and return! This is great! More
by ROBBISAVAGE
Employees Worked With
Chase Koehler
December 14, 2020
Chase was great: professional and courteous. The service techs met their committed service window. I appreciate the free state inspection for Umansky customers. Fill in techs met their committed service window. I appreciate the free state inspection for Umansky customers. Fill in More
by 1EFGEFG1
Employees Worked With
Chase Koehler
December 14, 2020
Very friendly folks, always easy to get an appointment, and they stand behind everything they do. They keep you updated on what work needs to be done. and they stand behind everything they do. They keep you updated on what work needs to be done. More
by bearlady515@gmail.com
Employees Worked With
Darcey Serio
December 14, 2020
every one was very friendly & helpful.when the work was finished everything they did was explained to me.i am very pleased with everything..i waited for the car it was very pleasant except for some people finished everything they did was explained to me.i am very pleased with everything..i waited for the car it was very pleasant except for some people in the waiting room not wearing a mask More
by RETRIEVERSX3
Employees Worked With
Gail Wyatt, Josue Bonilla, Aaron Childs, Josh Kegley, Michael Gill, Rae Morris, David Breeden, Will Browning, Randy Othouse, Chase Koehler
December 13, 2020
Thank you for a great experience! Also, helping me know when my SUV needs routine maintenance and pricing for upgrades I intend to have done in the future. when my SUV needs routine maintenance and pricing for upgrades I intend to have done in the future. More
by MDLWRTR40
Employees Worked With
Darcey Serio
