Flow Subaru of Charlottesville

Gail was great and took good care of me and my vehicle. She is always calls to confirm what’s being taken care of and was very helpful. She is always calls to confirm what’s being taken care of and was very helpful. More

My new Subaru is the second vehicle I purchased from the Umansky Group. They have great prices and awesome service. Both vehicles were in stock which made the decision to buy from these folks an easy one. Umansky Group. They have great prices and awesome service. Both vehicles were in stock which made the decision to buy from these folks an easy one. More

I appreciate the professional staff at Umansky Subaru of Charlottesville. They are professional while giving personal attention to customers and their auto needs. The work is completed in a timely manner w Charlottesville. They are professional while giving personal attention to customers and their auto needs. The work is completed in a timely manner within the time frame quoted. The nice loaner I was given on my last visit was appreciated. More

I would highly and gladly recommend Umansky for sales and service. Customer Service is 10 stars more than excellent. They take care of you and your vehicle. service. Customer Service is 10 stars more than excellent. They take care of you and your vehicle. More

State inspection was free because I bought my car at Umansky, and they also gave me a free car wash! Who can argue with that? Darcy is awesome - thank you! Umansky, and they also gave me a free car wash! Who can argue with that? Darcy is awesome - thank you! More

Awesome service. The team was respectful, fun, and efficient. Definitely going here from now on. Loved the people and they kept me informed. Go here! efficient. Definitely going here from now on. Loved the people and they kept me informed. Go here! More

They were very professional and thorough in servicing my 2014 Impreza which I plan on keeping. The waiting room was clean and quiet. And provide information on what needed to be service next. 2014 Impreza which I plan on keeping. The waiting room was clean and quiet. And provide information on what needed to be service next. More

dropped car off around 8am for air bag replacement and oil change. car was not ready until after 3pm. I think that was too long oil change. car was not ready until after 3pm. I think that was too long More

My car was scheduled first thing in the morning (around 7:35am) for same-day service at 9:45am: oil change and a check-engine diagnostic. When Darcy asked me when I'd like it back I stressed the need to le 7:35am) for same-day service at 9:45am: oil change and a check-engine diagnostic. When Darcy asked me when I'd like it back I stressed the need to leave town by late afternoon, so ideally 2-3pm (5 is enough time for an oil change and an engine light diag, no?). It turns out that because they started the day with a backlog of cars from the prior day PLUS one guy was on vacation (the clerk admitted to both of these), I had to leave my car overnight for NEXT DAY SERVICE. Expressing what an inconvenience this was, Josue told me that he would have to bump someone else if he prioritized me, rather than admit that Umansky had ZERO business scheduling me for service if the service garage was already running behind. Either your management got: (1) greedy with pushing staff to schedule as many cars as possible, (2) sloppy with coordinating cars out and cars in, or (3) a disappointing combination of the two. The cost to me? I had to postpone an out-of-state trip from Charlottesville for a death in the family AND I must now look for a new Subaru service center. The kicker was that on the white board in the manager's office, employees and managers had, in their last pep rally/meeting, written the lines "Customer service first!" and "We're taking it to the next level." If you can't live up to them, these are just cheap slogans preached by sloppy managers. More

Great service, friendly staff, and I very appreciate the "QUIET ROOM" to wait while my car is being serviced. But I'm still not trading in my 2014 Tribeca! LOL😄 "QUIET ROOM" to wait while my car is being serviced. But I'm still not trading in my 2014 Tribeca! LOL😄 More