
Flow Subaru of Charlottesville
Charlottesville, VA
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Did not replace warped front rotors but turned them instead. Now the rotors are thinner than they were originally. This happened at less than 10000 miles. Had to take vehicle in twice to get problem de instead. Now the rotors are thinner than they were originally. This happened at less than 10000 miles. Had to take vehicle in twice to get problem dealt with. More
Needed a yearly State Inspection and they did an excellent job. All was done within 45 minutes. Thank you. The lady who helped me get this done was very nice and professional. excellent job. All was done within 45 minutes. Thank you. The lady who helped me get this done was very nice and professional. More
I feel as if your dealership cares more about pushing cars out of the lot than wether or not the customer is truly taken care of in the end. so I will probably not be returning to buy another vehicle in cars out of the lot than wether or not the customer is truly taken care of in the end. so I will probably not be returning to buy another vehicle in the future More
Always a good experience. The techs are great about letting me know about trouble getting ready to happen. I can't afford to do the pricey checkups so this works well for me. I love my Forester and w letting me know about trouble getting ready to happen. I can't afford to do the pricey checkups so this works well for me. I love my Forester and want to keep it on the road as long as possible. Thank you Chase, for all your help. More
I just had my first service appointment for my new Outback and everyone was super helpful at Umansky! I got an appointment on the same day and it was serviced quickly. And they made it clean and shi Outback and everyone was super helpful at Umansky! I got an appointment on the same day and it was serviced quickly. And they made it clean and shiny! I was very impressed! More
The staff sent appointment reminders and were ready for my car when I arrived 10 minutes early. They were courteous, attentive and started working immediately. My car was ready when promised and the job my car when I arrived 10 minutes early. They were courteous, attentive and started working immediately. My car was ready when promised and the job was done right. Outstanding service department! Highly recommended. More
The Subaru team at Umansky are great Darcey always takes good care of me and my Subaru. Josh , Ray and all the Techs are number one . good care of me and my Subaru. Josh , Ray and all the Techs are number one . More
I worked with Josue this time and he was fantastic. He responded quickly to my texts, answered all of my questions, and went over everything with me. I had to leave my car with Subaru for several days and responded quickly to my texts, answered all of my questions, and went over everything with me. I had to leave my car with Subaru for several days and she was in great shape when I picked her up. And the shuttle service was nice enough to pick me up at my apartment on rather short notice when she was finally ready. More
The staff at the dealership was professional, knowledgeable, forthcoming and effective at getting us into a vehicle that matched our expectations as well as our budget. The transaction was smooth knowledgeable, forthcoming and effective at getting us into a vehicle that matched our expectations as well as our budget. The transaction was smooth and pleasant. More
Josue was communicative, responsive, and did a fantastic job on my Crosstrek! I came in for a recall, and he did a walk around which identified that I needed a new air filter. Was super helpful! job on my Crosstrek! I came in for a recall, and he did a walk around which identified that I needed a new air filter. Was super helpful! More