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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

January 15, 2021

Did not replace warped front rotors but turned them instead. Now the rotors are thinner than they were originally. This happened at less than 10000 miles. Had to take vehicle in twice to get problem de More

by williamburnside33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue Bonilla
January 15, 2021

Needed a yearly State Inspection and they did an excellent job. All was done within 45 minutes. Thank you. The lady who helped me get this done was very nice and professional. More

by rita.waine
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Rita., thank you for your kind words and this wonderful review! We hope to be of service to you again! Take care!

January 15, 2021

I feel as if your dealership cares more about pushing cars out of the lot than wether or not the customer is truly taken care of in the end. so I will probably not be returning to buy another vehicle in More

by jarhead7979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kendrick Hawkins, Patrick Gehman
Mar 10, 2021 -

Flow Subaru of Charlottesville responded

jarhead7979, We hate to hear that you had a less than extraordinary visit. I would like to learn about what happened while you were working with our sales team. Please reach out to me at your convenience. Thank you for your time and business, Troy Darnell General Sales Manager tdarnell@umanskysubaru.com

January 15, 2021

Always a good experience. The techs are great about letting me know about trouble getting ready to happen. I can't afford to do the pricey checkups so this works well for me. I love my Forester and w More

by LIZABETHE94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Thanks for the positive star rating, Is there anything that stood out about your experience we can share with our Team? We hope to see you again!

January 15, 2021

I just had my first service appointment for my new Outback and everyone was super helpful at Umansky! I got an appointment on the same day and it was serviced quickly. And they made it clean and shi More

by nancyhbowen51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Josue Bonilla, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

We're glad you had such a wonderful experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 15, 2021

The staff sent appointment reminders and were ready for my car when I arrived 10 minutes early. They were courteous, attentive and started working immediately. My car was ready when promised and the job More

by SKMANZELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

We strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

January 14, 2021

The Subaru team at Umansky are great Darcey always takes good care of me and my Subaru. Josh , Ray and all the Techs are number one . More

by BOBCAMERON060
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Mitchell, David Harner, Tina Gillespie, Darcey Serio, Gail Wyatt, Jeremy Williams , Josh Kegley, Rae Morris
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 14, 2021

I worked with Josue this time and he was fantastic. He responded quickly to my texts, answered all of my questions, and went over everything with me. I had to leave my car with Subaru for several days and More

by Rachel F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Rachel, thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 14, 2021

The staff at the dealership was professional, knowledgeable, forthcoming and effective at getting us into a vehicle that matched our expectations as well as our budget. The transaction was smooth More

by swissmountain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Mitchell, Josh Calaway, Josh Musselman
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

January 14, 2021

Josue was communicative, responsive, and did a fantastic job on my Crosstrek! I came in for a recall, and he did a walk around which identified that I needed a new air filter. Was super helpful! More

by bmt2116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

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