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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,828 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,828 reviews

January 26, 2021

We appreciated the promptness, courteousness, and directness of all who helped us with our car recently. And as we waited in the Wait Room for our car, the salesmen in the other part of the building More

by koffner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Umansky Subaru of Charlottesville.

January 26, 2021

Much better than the last time I was there. I felt as thought people actually wanted to help me this time. Gail was very kind. More

by BKANDREWS237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!

January 25, 2021

Provided Loaner for regularly scheduled service. Personnel very efficient and courteous. Nice job. Explained work to be done under regular service and explained problem with my lift. More

by HBOURNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

January 25, 2021

Umansky did a great job! Darcey Serio is excellent as well as Chase. Excellent customer service and great work. We appreciate it! Plus you washed our car. Thanks so much. More

by PETERGRICE917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for taking the time to leave a review for us at Umansky Subaru of Charlottesville. We're happy Darcy and Chase exceeded your expectations!

January 25, 2021

very satisfied with the service; fast and professional; I received a loaner until my car was ready; I added an oil change to the appointment. More

by ANCAN3366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 25, 2021

I got a low tire warning on Friday afternoon. Chase checked and found I had a slow leak and determined the tire would have to be replaced. Umansky was helpful, fast and courteous. The charge for the More

by nancyhbowen51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Umansky Subaru of Charlottesville!

January 24, 2021

Superior as always and everyone is ready and willing to go the extra mile for us every time have business there Darcy is our go to More

by fala0116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Jeremy Williams , Cesar Vidal, Josh Kegley, Rae Morris, Keith Riley, Randy Othouse, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville!

January 23, 2021

Service has been always good there. They tell you of issues, but unless dire, no pressure to have to agree to the repair at that time. More

by WHITEOAKTALKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Childs
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you; we appreciate your feedback and great review!

January 22, 2021

I had great, efficient service the several times I had to come in. The same person helped me and made sure to save me time by having my new tire ready to pop on when I got there. More

by ALISON.FRANCOIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Alison, we strive for a high level of customer satisfaction in all aspects of our dealership.n Thank you so much for choosing Umansky Subaru of Charlottesville as your first choice for service!

January 22, 2021

I brought my car in to have a part replaced and your service tech told me that it didn't need to be replaced, just lubricated. This was done, and was done without charge--a very pleasant surprise! More

by EBH2A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Umansky Subaru of Charlottesville.

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