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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,828 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,828 reviews

February 08, 2021

Good service! Why do you have a twenty word mimimum? A fair evaluation is not ensured by a word minimum. This requirement gives me a negative impression. More

by DAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

February 06, 2021

Great and quick service. I waited for my car to be done and the space was nice and ended up being quicker than I anticipated. More

by WILL.NORDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

February 06, 2021

getting the service appointment was direct and straightforward. The timing once at the dealership was efficient and the necessary work completed expeditiously. Thanks. Will use this dealership a More

by JCR5006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your positive comments about Umansky Subaru of Charlottesville! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 05, 2021

great customer service. Darcy usually handles my great customer service. Darcy usually handles my service but she called to advise she would be out that day and asked if team member Gail wy More

by KPVNOTO04
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy to hear you had such a positive experience with our team! We want all our customers to feel this way when leaving our dealership!

February 05, 2021

We had a fantastic experience with Rick! We knew what we were looking for up front and Rick did a great job of filling in the small gaps for things we weren't aware of or explaining things we knew of but wa More

by Amber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 04, 2021

This dealership is professional and polite. My oil change and state inspection finished early. I got to pay ahead of time on my phone while they were finishing up. My one complaint os that the replacement wi More

by SubySubyDoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

February 04, 2021

Overall a great experience at Umansky Subaru. We traded in my 2009 outback that needed quite a bit of repairs for a 2020 Outback. Rick was very helpful and everyone was pleasant and professional. I love my More

by Lauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Zito, Kendrick Hawkins, Rick McCormack, Darcey Serio, Will Browning
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 04, 2021

Efficient, safe waiting area. Finished in a timely manner. Kept us informed through the whole process. Checkout was quick and friendly. Thanks, Darcey. Looking forward to having our vehicle inspected More

by JEM4X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 04, 2021

Thank you for the efficient servicing of my 2019 Forrester, and walking through the process with me, giving me information and pricing as i asked and not pushing a lot at me at once, and for the lo More

by janiceshifflett1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris , Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we're happy to hear you had such a positive experience with our team! We want all our customers to feel this way when leaving our dealership!

February 04, 2021

Service department provided a timely repair and with the help of messaging was able to get in and out even faster than I had originally planned for. Overall great first time experience! More

by jason.w.sites
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Josue Bonilla, Jeremy Williams , Cesar Vidal, Josh Kegley, Rae Morris, Keith Riley, Randy Othouse, Chase Koehler
Feb 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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