Flow Subaru of Charlottesville

Great service, everyone was nice and helpful. I would return for service. Good coffee too. Nice 2021 outback as a rental was a nice touch. return for service. Good coffee too. Nice 2021 outback as a rental was a nice touch. More

Brought in car to look at a specific issue 2 weeks prior. Poor check on issue and result was 2 weeks later car was dead and stranded and had to have issue serviced. Poor check on issue and result was 2 weeks later car was dead and stranded and had to have issue serviced. More

When I purchased the car, it needed a timing cover gasket replacement and a full detail. I received a "we owe" signed by Tom the sales manager for both items. They were to call when the part came in. Aft replacement and a full detail. I received a "we owe" signed by Tom the sales manager for both items. They were to call when the part came in. After a year, I called them and asked if the part is in yet. They said they forgot and would do so asap. After another month, I called again and asked if the part came in. They said that they forgot and would have it ready Monday. I brought the car in the Sunday before expecting to pick it up Monday night. I received a voicemail saying that it would not be ready Monday night. I assume that they forgot to order the part a third time. When I picked up the car, they let me know that Tom did not authorize the full detail even though I had a "we owe" with his signature. Chase, the service manager, could have cared less about this and just wanted me gone. I left completely confused about the incredible lack of service. More

They were prompt in helping that morning as well when I picked my car up. Very helpful! Even helped me connect my phone so I could receive my text messages. picked my car up. Very helpful! Even helped me connect my phone so I could receive my text messages. More

I arrived at 7:20 AM and still had to wait 2 hrs for a state inspection, oil change and tire rotation that seems a little long to me. I’m disappointed that they no longer offer loaner cars. state inspection, oil change and tire rotation that seems a little long to me. I’m disappointed that they no longer offer loaner cars. More

Very attentive and was nice to work with. Helped brainstorm with us and didn’t push any specific vehicle but helped us come up with several good options to test drive and look at. brainstorm with us and didn’t push any specific vehicle but helped us come up with several good options to test drive and look at. More

Gail was great. Car gets turned around quickly and they aren't pushy about getting stuff you don't need. They have a good crew. aren't pushy about getting stuff you don't need. They have a good crew. More

Very pleased with the drop, service, and pick-up. Gale was amazing and willing to work with my schedule and requests on pick-up. Very happy customer! was amazing and willing to work with my schedule and requests on pick-up. Very happy customer! More

Chase is awesome: very professional, very hands-on, very much aware of what my needs and concerns were. I'll gladly recommend him to others. much aware of what my needs and concerns were. I'll gladly recommend him to others. More

All the needs to be said is that the service personnel all do an excellent job! Now I must keep typing to reach 25 words (which is stupid) personnel all do an excellent job! Now I must keep typing to reach 25 words (which is stupid) More