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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

February 18, 2021

Chase was ever so polite as he helped me grapple wit whether I need a particular repair. Resolved the issue for now, thank you for your patience. More

by DIANADALEBROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

Thank you for your kind words! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do!

February 17, 2021

Best service department I have been through. Excellent communication from the service team. She was prompt with returning calls for quotes, and was very cooperative when answering my questions. I am very More

by tmoriarty34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out to us if there's anything more we can do!

February 17, 2021

It is always a pleasure dealing with the service department. Everyone treats me with respect and dignity. The service is thorough and the waiting time is reasonable. More

by SCOTTRMEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

Thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

February 17, 2021

Good service appointment. Quick and efficient. Friendly interaction, details were explained thoroughly, options given. When it’s time to trade we will certainly consider this dealership. More

by wsienkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!

February 17, 2021

Excellent. Phone call reminder for software upgrade and free state inspection. Appointment, arrival, car pickup was excellent. Thank you Umansky and Josh. My only problem is trying to complete this revi More

by BOB.KAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna made appointment and Josh checked me in and out. , Josh Kegley
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!

February 16, 2021

I was told i needed to change my serpentine belt, a service i had done this summer in maine. The service rendered was satisfactory and done in good time. Hard to tell who the service people were, ev More

by PROSQUASH2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We really appreciate your great feedback! If you have any further questions, please give us a call. We're always happy to help!

February 16, 2021

Josue was courteous, thorough and provided top notch service! I had very specific needs and he was able to address each individual scenario and rectify most! Fantastic job! More

by V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

February 16, 2021

Darcy always makes me feel welcome and confident that my Subaru is in good hands. Having someone you trust with your vehicle is a great feeling, and it’s what keeps me coming back to Umansky. More

by Christina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

Christina, thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

February 15, 2021

Very professional service provided from start to finish. Communication prior to visit to dealership was excellent and very informative. My sales consultant, David Harner, was most impressive by having the v More

by cynodon49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Harner, George Alphin, Josh Calaway
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please give us a call. We're always happy to help!

February 12, 2021

my new car had a dead battery twice in one week creating a terrible situation for m!!!-I was not happy! Everyone was very understanding, gave me a great loaner, and tried to solve the problem. Apparently I More

by ELEANOR322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McCormack, Darcey Serio
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

Eleanor, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please give us a call. We're always happy to help!

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