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Flow Subaru of Charlottesville

Charlottesville, VA

4.6
1,823 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,823 reviews

August 28, 2022

my appointment for service was carried out without incident….the staff were polite and helpful. First rate service! More

by dalewald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn’t write down the names of the receptionist, mechanic, etc.
Aug 30, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 28, 2022

Everything with buying my Crosstrek went so smooth. The people that work there are enthusiastic and the feeling a visitor gets is excellence in motion. I am very pleased. More

by msl13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in Finance he was excellent, Josh Musselman
Aug 30, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 27, 2022

Everyone I came across at this dealership was super friendly, helpful, and they stayed in contact with me throughout the entire process. I highly recommend them! More

by merina_alissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
WIlliam Henwood, Kendrick Hawkins, Patrick Gehman
August 26, 2022

Professional and skilled. The only item that could improve is being clear about asking the customer if they are going to wait or if they are going to leave the car and return More

by BEANALTRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Aug 26, 2022 -

Flow Subaru of Charlottesville responded

Beanaltra, Thank you for taking the time to leave us such a great review! We are actively working with staff to ensure all customers are asked prior to their appointment if they would like to wait or drop off. We hope by the next time you visit us, we have resolved all issues in regards to that. If you ever need anything, please do not hesitate to reach out! Thank you again for your time and for your business! George Alphin Service Director 434-327-1141 galphin@umanskysubaru.com

August 24, 2022

Always friendly and professional. Listen and identify my concern and schedule a solution. Take excellent care of my car More

by MATTHEWACVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke New
Aug 27, 2022 -

Flow Subaru of Charlottesville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2022

Always great customer service but my 2019 Ascent car is still making noises. It was a recall that at was supposed to be fixed More

by henryv426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Aug 26, 2022 -

Flow Subaru of Charlottesville responded

Henryv426, Thank you for taking the time to leave us a great review, but we hate to hear your vehicle is still making a noise. Please reach out to us as soon as possible to get your vehicle running the way it was designed; noise free! Thank you for your time and business! George Alphin Service Director 434-327-1141 galphin@umanskysubaru.com

August 24, 2022

Darcy was great. However, there was one glitch. I requested a ride while my Outback was getting new tires and the driver never showed up, so I was stuck in the waitin More

by FRANKBOONE046
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Aug 26, 2022 -

Flow Subaru of Charlottesville responded

Frankboone046, Thank you for taking the time to leave us a great review! We are glad to hear Darcey took great care of you even with the shuttle mishap. We apologize for that and are taking steps to prevent that in the future. If you need anything please do not hesitate to reach out! Thank you for your time and business! George Alphin Service Director 434-327-1141 galphin@umanskysubaru.com

August 23, 2022

Tom zito is a great sausage maker hi Tom from Bill Bennett retired from car sales 2009 More

by williamr43
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Zito
Aug 26, 2022 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 20, 2022

Rick and others were friendly and made our car purchase experience easy. We are pleased with their service and our new car. More

by bgajdosik
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack, Patrick Gehman
Aug 23, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 19, 2022

Darcy got me on the schedule quickly to accommodate an upcoming trip. She explained the new tire options that I needed. More

by KWNORWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Aaron Childs
Aug 23, 2022 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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