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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

February 25, 2021

Great service and very friendly staff. I went in knowing exactly what I wanted and Josh Musselman was very helpful in helping me to get the car I was looking for. Kendrick Hawkins, in finance, was great and More

by jessef7u12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Josh Musselman
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!

February 25, 2021

I believe I received excellent service and that my vehicle is safe to drive for the coming year. Everything that needed attending for the annual inspection was explained and the cost of repairs reason More

by TEDHOMYK
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We are so happy to read such a great review about Umansky Subaru of Charlottesville! Please don't hesitate to reach out to us if there's anything more we can do!

February 25, 2021

I had a good experience when having the recall fixed on my Outback. Aside from them fixing the recall they did a complimentary multi point inspection and wash. More

by pmcc
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please don't hesitate to reach out!

February 24, 2021

Couldn't have been more helpful. Had help as soon as I walked in. All questions answered. Tried the car out after being showed the many safety items. Paperwork was in good time as was the coffee. Would se More

by njl6a
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out to us if there's anything more we can do!

February 24, 2021

Everything was super quick and easy, from check in to check out! Not a lot was being done, but it made me feel good about all future service needs. More

by Amber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

Amber, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!

February 24, 2021

I’m not good at doing these rating things, but I’ll try. Everyone I met seemed very friendly and helpful. Rick was especially helpful with explaining about my new car. He is a fine salesperson and I w More

by cahmbarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out to us if there's anything more we can do!

February 24, 2021

Great service on buying my new subaru.Tony worked with me for several hours to find the best fit car for me. I am greatly appreciative of his time. More

by ablevins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Buck, Josh Calaway
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

Thank you for your kind words! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do!

February 24, 2021

I bought my new 2021 Crosstrek at this dealership because of the Rachel Hatchett, sales associate. She respected my wishes in terms of transparency and no BS. Without connecting with Rachel, I would have g More

by lorna.werntz
Recommend Dealer
Yes
Employees Worked With
Dylan Fox, Josh Musselman, Rachel Hackett
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

Lorna, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 23, 2021

The text based appointment status updates were amazing. I could approve and decline additional services with the click of a button during my work day. More

by ERIC1221CIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We are so happy to read such a great review about Umansky Subaru of Charlottesville! Please don't hesitate to reach out to us if there's anything more we can do!

February 23, 2021

My outback was kept overnite to check what was draining the battery. I believe it was Gail who called me and said they would order a part that would help and it is still under the warrantee. More

by JETTA21
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We really appreciate your feedback. If you have any further questions, please don't hesitate to reach out.

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