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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

March 10, 2021

got to the necessary work and provided excellent discussion about additional safety items that needed attention. The work was completed in a time-relevant manner. More

by JCR5006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We are so happy to read such a great review about Umansky Subaru of Charlottesville! If you have any further questions, please don't hesitate to reach out!

March 10, 2021

Made recent purchase on preowned car. Very PROFESSIONAL and easy to work with. Patrick is an excellent salesperson. Josh C. is truly a great asset! More

by dezmenbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Gehman, Josh Calaway
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please don't hesitate to reach out!

March 10, 2021

No comment, I expressed my displeasure when present and you all didn't seem to care then. I can't imagine that you care now. More

by CH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darcey Serio, Gail Wyatt
Mar 12, 2021 -

Flow Subaru of Charlottesville responded

CH, I am sorry to hear your displeasure and apologize for providing you a less than extraordinary experience. I would like to learn about what transpired during your visit to see if there is something I can do to rectify the situation. Please reach out to me at your convivence. Thank you for your time and your business, George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

March 10, 2021

Dealership was clean, service was prompt and they performed service I requested. Chairs in waiting room were well spaced and all personnel wore masks & distanced. More

by dvrjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
March 10, 2021

Both Kevin and Mike were very helpful throughout the process as I was buying my first car! I felt taken care of and they showed on multiple occasions through the day that they were flexible and willing More

by erinminick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shields, Kendrick Hawkins, Kevin Chisholm
Mar 24, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2021

The experience was very good. Chase carefully informed me of what would be done and how long it would take. He was very professional. Also gave me the name of the body shop Umansky uses. Got a free car wa More

by SIGIBLOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!

March 09, 2021

Josh made the process of shopping and purchasing a used vehicle at Umansky a pleasure. He's informative and truly interested in guiding his customers to the right vehicle to meet their needs. Professional, More

by aam8z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Calaway, Josh Musselman
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out to us if there's anything more we can do!

March 09, 2021

Just excellent! Everyone was so nice and helpful even when I had a mental breakdown and cried :) will be returning for anything I need done! More

by JILLBERCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Gail Wyatt, Josue Bonilla, Cesar Vidal
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!

March 09, 2021

Gail was the first one to let me in before 8 am. She was very helpful in explaining and show me how to look for which tire has low pressure. More

by THNSPAHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 09, 2021

I checked in on time and the agent was there in a reasonable time---I went to the waiting area and the services were completed within the estimated time, More

by DLWALLEN
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Mar 11, 2021 -

Flow Subaru of Charlottesville responded

We are so happy to read such a great review about Umansky Subaru of Charlottesville! If you have any further questions, please don't hesitate to reach out!

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