Flow Subaru of Charlottesville

We had a positive experience. Everyone was helpful and professional. We are very happy with our new car. Everyone was helpful and professional. We are very happy with our new car. More

Great visit. Everything took just as long as predicted with no surprises. Nice people too! Everything took just as long as predicted with no surprises. Nice people too! More

Everyone was great. They all had a lot of patience with me and all my questions. They all had a lot of patience with me and all my questions. More

Service Department fixed an issue I had with my 2017 Forester key getting stuck in the ignition. Seems it has been a Subaru issue on certain year models so was happy to have repair covered completely u Forester key getting stuck in the ignition. Seems it has been a Subaru issue on certain year models so was happy to have repair covered completely under extended warranty. Staff friendly and Stanley who drives the shuttle is wonderful! More

My appointment was for an oil change and to resolve issues with car GPS/maps/navigation. The next day I put an address in and it could not even search. It took one word in my friend's address ("Trail" issues with car GPS/maps/navigation. The next day I put an address in and it could not even search. It took one word in my friend's address ("Trail" Road), and erroneously tried to start search through "trail system". I then had to switch to my cell phone for navigation, which worked perfectly. Service team was polite, and the oil change was routine. The waiting area was comfortable. More

Oil change done incorrectly. Oil cap not put back on tight enough. Oil leaked all over my driveway. Car started to smoke, had to my car towed to the service department. Although Oil cap not put back on tight enough. Oil leaked all over my driveway. Car started to smoke, had to my car towed to the service department. Although I was told I that a check for reimbursement of the tow was put in the mail, from Gail, I was so inconvenienced. And now my driveway has a huge oil stain. I am stymied that a basic service as an oil change, could be done so poorly. More

Was given a rate around $500 for basic package. When I picked it up, it was over $900. This was the BASIC package of an oil change. Will not come back. When I picked it up, it was over $900. This was the BASIC package of an oil change. Will not come back. More

Sure, it was just a routine service, but they got me in and out in the estimated time and were friendly and transparent throughout. and out in the estimated time and were friendly and transparent throughout. More

Always excellent service - this is the norm for Umansky servicing both of our Outbacks. Friendly, prompt, excellent communication! servicing both of our Outbacks. Friendly, prompt, excellent communication! More

They are quite slow and never seem to finish on time. The work is good but turnaround is not. The work is good but turnaround is not. More