Back

Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

Directions

By Type

Showing 1,829 reviews

March 27, 2021

From the ease of setting up my appointment to the friendly service, Umansky showed its commitment to service and excellence. Every part of my experience was stellar. More

by LCLEMENTS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
Mar 27, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your positive comments about Umansky Subaru of Charlottesville! We hope you continue to choose us for all your automotive needs! Take care!

March 27, 2021

Josue Bonilla represents the service department extremely well. He is efficient and well informed. He does a good, clear job of explaining what was done and what was recommended in the future. He is thor More

by bobsuefrazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Mar 29, 2021 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

March 27, 2021

The service department is very responsive and helpful and made me feel like a valued customer. Being able to wait during the service visit is a nice option. More

by CarolynEngelhard
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Mar 29, 2021 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

March 26, 2021

all OK - nothing to say further xxxxxx xx x xxx xxxx xxx xxxxxx zz z aa sss z xx zs stop resending this request ooo More

by SUMCPRIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know who from above or other was involved
Mar 27, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2021

Set appointment according to my schedule. Gail (Service Advisor) was very friendly and informative. Have used Subaru service since vehicle was brand new. Excellent dealership. More

by PETER.D.GRIGGS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
Mar 27, 2021 -

Flow Subaru of Charlottesville responded

Hi Peter, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 25, 2021

A pleasure to work with Urbansky. They had the exact model we were looking for at the right price. We are so pleased with our new Forester. More

by NANCYJDIFEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Kevin Chisholm, Tony Buck
Mar 26, 2021 -

Flow Subaru of Charlottesville responded

Hi there, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 25, 2021

I experienced fast, friendly and thorough service! I am always pleased with service at Umansky and will continue to use this dealership in the future. More

by DONNAFLEET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Koehler
Mar 26, 2021 -

Flow Subaru of Charlottesville responded

Hi there, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

March 25, 2021

Great experience! Very friendly group of people (especially the Josh's) and easy to work with. Had a great time getting more information about the kind of car I wanted. They found the perfect one f More

by cab9521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Calaway, Josh Musselman
Mar 26, 2021 -

Flow Subaru of Charlottesville responded

Hi there, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 25, 2021

Josue is personable and genuinely cares about his customers. He is articulate when answering questions. His calm demeanor is refreshing and gives one the feeling everything is under control and wil More

by VL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Bonilla
Mar 26, 2021 -

Flow Subaru of Charlottesville responded

Hi there, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Umansky Subaru of Charlottesville!

March 24, 2021

I suspect questionable service and work, the use of aftermarket brands without the customers knowledge or approval and estimate pricing that exceeds other reputable repair facilities by approx $1000-1 More

by PVPATTERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Alphin, Gail Wyatt
Mar 24, 2021 -

Flow Subaru of Charlottesville responded

PVPATTERS, I am sorry to hear you feel like we provide questionable service and work. That is never our intention and not the way we do business. There are times that aftermarket parts are offered due to a cheaper price and a quicker turnaround, however, I do agree it should never be done without the customers knowledge or approval. I would like to hear more about your experience and how we can improve on this so it never happens again. I look forward to speaking to you at your convenience and hope we can rectify any of our shortcomings. Your satisfaction is my goal. Thank you for your time and business, George Alphin Service Manager 434-327-1141 galphin@umanskysubaru.com

...
129
...