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Flow Subaru of Charlottesville

Charlottesville, VA

4.5
1,829 Reviews

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,829 reviews

May 11, 2021

Another good experience at Subaru! When my new Outback wouldn't start, they fit me in with an appointment the next day. Everyone there is very helpful. More

by EWILLIAMS711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
May 13, 2021 -

Flow Subaru of Charlottesville responded

Hello, we are very happy we could provide you with a positive experience! Thank you so much for choosing Umansky Subaru of Charlottesville as your first choice for service!

May 11, 2021

The staff at Umansky is courteous and well trained. The mechanics diagnosed my issue and had my car up and running in a few hours. I’ve been quite pleased with their service and trust their assessments. More

by QUENLESLIE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt, Josue Bonilla
May 13, 2021 -

Flow Subaru of Charlottesville responded

Hi Quenleslie, we're happy you found our staff to be so supportive during your experience here at Umansky Subaru of Charlottesville. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 11, 2021

This was the first time I used the shuttle service, but I was disappointed that I had to wait more than 30 minutes for a ride. More

by kydundee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy - Shuttle driver - very nice, Darcey Serio
May 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for taking the time to let us know how we did. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 10, 2021

GOT WHAT IS NEEDED, GAIL WYATT AND THE REST OF THE STAFF ARE COURTEOUS AND STRAIGHT- FORWARD. CLEAN WAITING AREA.THANKS FOR THE COMPLIMENTARY DRINKS AND SNACKS. GOOD EXPERIENCE More

by RAMON.BALANGUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
May 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 10, 2021

My Outback needed a checkup and there were a few quarks that had popped up over the last few months. Umansky served the car and fixed the broken bits for a reasonable price. I enjoyed a nice cup of coffee More

by NORWEGIANWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
May 13, 2021 -

Flow Subaru of Charlottesville responded

Hi Norwegianwood, thank you so much for your positive comments about Umansky Subaru of Charlottesville! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 10, 2021

I came in for an oil change. I forgot that my car needed to be inspected but the representative caught it and was able to have my car inspected. The service was fast and I was on my way in about 45 minutes. More

by PEKICH2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
May 13, 2021 -

Flow Subaru of Charlottesville responded

Hi, thank you so much for your positive comments about Umansky Subaru of Charlottesville! We hope you continue to choose us for all your automotive needs! Take care!

May 08, 2021

Addressed my concerns and made sure that my car was completely fixed when I wasn’t happy with the previous service. Umansky was great and I will definitely be coming back for all future service. More

by craigmj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darcey Serio, Aaron Childs
May 09, 2021 -

Flow Subaru of Charlottesville responded

Hello, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

May 07, 2021

My service advisor is Gail and she has been efficient, professional, and pleasant each time I have brought my Outback in for a service appointment. More

by karen77merrill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Wyatt
May 07, 2021 -

Flow Subaru of Charlottesville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 07, 2021

Excellent attention to detail and professionalism; I appreciated the extra time and effort to explain settings and functions. Darcy went out of her way to bring my vehicle back inside (despite the rain More

by bbodager
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darcey Serio
May 07, 2021 -

Flow Subaru of Charlottesville responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Umansky Subaru of Charlottesville as your first choice for service!

May 07, 2021

Patrick was great. Professional and friendly, he answered all my questions and helped make sure everything was set to go with the car. They also took care of all the DMV stuff including transferring plates, More

by C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Gehman
May 08, 2021 -

Flow Subaru of Charlottesville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Umansky Subaru of Charlottesville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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