Flow Subaru of Charlottesville

I recently purchased a new Outback at Flow Subaru and have been pleased with the overall process. The sales associate, Josh Musselman, was professional, patient, and resourceful in every way, providing have been pleased with the overall process. The sales associate, Josh Musselman, was professional, patient, and resourceful in every way, providing information, answering questions, and offering various options to fit my current needs in a vehicle. I appreciate the follow-up team support at this dealership and would recommend it to anyone in search of a business that is pressure-free, responsive and friendly. More

Overall, the Charlottesville Flow Subaru is better than most other new car dealers I have delt with over the past many years. Felt just a little rushed as we neared the end, but overall, OK. most other new car dealers I have delt with over the past many years. Felt just a little rushed as we neared the end, but overall, OK. More

Dishonest online vehicle descriptions, rude service. Drove 3.5 hours one-way to see a specific vehicle only to discover it had a cracked windshield — a fact that was not disclosed online or visible i Drove 3.5 hours one-way to see a specific vehicle only to discover it had a cracked windshield — a fact that was not disclosed online or visible in the photos. The crack had been filled with resin, but it was still about the size of a quarter and less than an inch from the center of the driver’s field of vision. Just driving it around the block gave me a headache. I’ve been searching for a very specific year/make/model/trim — a car well known in the harpist community for being ideal for transporting gear. I was serious about this car, and I drove eight hours round trip with traffic to see it. This car is no longer in production or I’d buy it new. When I pointed out the crack and said I wouldn’t have made the drive if I’d known, the manager told me, “You should expect that from a cheap car.” I’m sorry, but $15,000 is not cheap to me. Nor was this the cheapest vehicle in the tristate area. While the dealership offered $300 off to replace the windshield: 1. My state would fail this car on inspection due to the location of the damage. 2. That trim has safety features (Toyota’s TSS-P) that require camera recalibration after windshield replacement — which the staff denied existed on the car, even though they do. This would raise the cost to possibly $600-$1200. 3. If fix was so easy, why didn’t they replace the windshield themselves before listing it? 4. What other undisclosed problems are there with the car that I should have “expected”? The answer I wish I had given was, “a windshield”. That’s what I expect “a cheap car” to have. More

I could not be more pleased with the service at Flow Subaru in Charlottesville, They were helpful, accessible and knowledgeable from the start. My husband and I went one day to look and had bought our Subaru in Charlottesville, They were helpful, accessible and knowledgeable from the start. My husband and I went one day to look and had bought our car by the time we left. The test drive, the information they provided, the financing all were handled smoothly and efficiently. You could say the the car sold itself, but that would be only partly true. I was also sold by the crew that believes in their product and stands behind it. No hard sell necessary. More

Juan welcomed me as I drove in. He kept me posted on the work as it was done. Nice, friendly waiting area with amazing coffee and fruit. Loved the pear :) Was given an approxima He kept me posted on the work as it was done. Nice, friendly waiting area with amazing coffee and fruit. Loved the pear :) Was given an approximate time for when the work would be completed and they were right time. More

This dealership is very open and accomadating. They have been very helpful. Very friendly,quick to keep me updated They have been very helpful. Very friendly,quick to keep me updated More

It was a great experience, and our salesman, Josh Musselman, was very helpful in all aspects. I greatly appreciate his kind follow-up after purchasing the vehicle. Musselman, was very helpful in all aspects. I greatly appreciate his kind follow-up after purchasing the vehicle. More

Exceptional service and communication. The service person was very friendly and knowledgeable and explained what was done and what would be necessary in the coming year. The service person was very friendly and knowledgeable and explained what was done and what would be necessary in the coming year. More

Our experience at Flow Subaru was very good. Our salesman, Josh Musselman was helpful, knowledgeable, and kind. They had a good selection of the Outback model we wanted and didn’t try to steer u Our salesman, Josh Musselman was helpful, knowledgeable, and kind. They had a good selection of the Outback model we wanted and didn’t try to steer us toward any one specific car. We were given a tour of the dealership and I’m sure we will take the car back there for regular maintenance. We were also given a thorough explanation of the all that the car can do-which is a lot of information! We would recommend Flow to anyone interested in purchasing a Subaru. More

Excellent Sales Staff - Travis Collier! ! honest, knowledgeable, friendly, answered all our questions, very helpful. Devon was very very helpful teaching us the controls and touch screen ! honest, knowledgeable, friendly, answered all our questions, very helpful. Devon was very very helpful teaching us the controls and touch screen. More