Flow Nissan Of Fayetteville

worst car dealership experience. Rude &unknowledgeable staff I called about a 2013 Toyota Highlander and was explicitly told 3 times on the phone that it was AWD. So, I drove 4.5 hours (each way) to purchase the I called about a 2013 Toyota Highlander and was explicitly told 3 times on the phone that it was AWD. So, I drove 4.5 hours (each way) to purchase the vehicle. Upon viewing the vehicle I discovered it was in fact not AWD. Rather than apologizing the sales person called me a liar and passed me off to someone else. Honestly I was glad because she knew NOTHING about the vehicle and was incredibly rude. Given my time investment getting there I purchased the vehicle (after 8 hours of being mistreated by multiple staff members). The office was closing and I was told that there was only 1 set of keys on site and the other would need to be mailed to me the next day. It is now almost a month later and I've yet to receive the key. I've called and talked with both Kandi & Chris and was told I was wrong and they never promised a second key! No apology. No attempt to communicate. Just threats and continued rudeness. Of the 9 employees I interacted with only Mike Moses and Curtis White were friendly or knowledgeable. You will get mistreated, ripped off, and lied to at this dealership. I've truly never had a worse experience. More

Thanks for a great experience Thanks to the salesman Jaime santiago for a great service. He took the time to listen to all my questions and concerns. He explained every detail and Thanks to the salesman Jaime santiago for a great service. He took the time to listen to all my questions and concerns. He explained every detail and options. If I need another car I know who I will call. More

Worst Possible I've never been so blatantly mislead. After several back and forth phone calls - at least 4 - with sales manager Mike who assured me the car was in "g I've never been so blatantly mislead. After several back and forth phone calls - at least 4 - with sales manager Mike who assured me the car was in "great" condition with no issues of any kind, we drove over an hour to see the car. When we got there Mike wasn't there and the car had so much damage I could stick my finger in the gap between the door and front fender. The sales manager that was on site at the time never apologized for wasting our time and was actually quite smug. We went across the street to Bryan Honda and bought a fantastic car from great people. More

Horrible sales personnel and management!!!! Worst car shopping experience I have ever experienced. Staff is very rude and seem uninterested in making a sale. Also, sales man wasn't able to answe Worst car shopping experience I have ever experienced. Staff is very rude and seem uninterested in making a sale. Also, sales man wasn't able to answer questions on the vehicle I was looking at purchasing. More

excellent attention I had the opportunity to visit with Fred Anderson Nissan in Fayetteville. I met Jaime Santiago and is an excellent salesman who helps people . You buy I had the opportunity to visit with Fred Anderson Nissan in Fayetteville. I met Jaime Santiago and is an excellent salesman who helps people . You buy a car to him. More

Family Plan oil change worst decision ever I purchased a brand new Murano platinum AWD exactly 3 months ago, I made an appt today to have my "free" oil change as part of their family plan. We a I purchased a brand new Murano platinum AWD exactly 3 months ago, I made an appt today to have my "free" oil change as part of their family plan. We all know, it's not free, they tack the price in to the car, but I have no problem with that...it needs to be done. So I made an appt through Anthony and asked how long it would take, he says 30 min. That's pretty standard for service. I show up today and then the service people tell me, it's about an hour and half.....are you kidding me? It's an oil change and rotate tires!!! The family plan, they promote it like its s great thing, also includes a car wash and a inspection to make sure nothing is wrong. After 2 hours....I ask how much longer....they said, they have not even started on my car....I tell them to pull my car out and I am leaving. I have just wasted 2 hours of my life, sitting in the waiting room to have nothing done. Let me be clear, I love my murano.....but I will never step foot in their service dept again, my time is more valuable than that. More

No Service Dept We purchased our new vehicle from Fred Anderson Nissan of Raleigh in May 2015. The salesperson Rod was great but soon after the purchase issues starte We purchased our new vehicle from Fred Anderson Nissan of Raleigh in May 2015. The salesperson Rod was great but soon after the purchase issues started I have been waiting over 2 months for a part that is still not in. More

Excellent experience Very friendly and helpful staff. Really helped me to make the best decision on my trade in. Nice and clean facility. Would definitely recommend a visi Very friendly and helpful staff. Really helped me to make the best decision on my trade in. Nice and clean facility. Would definitely recommend a visit to see what they can do for you. More

Terrible Service or lack there of! I made an appointment (for 10 days from my call) to have my 370Z convertible top looked at because it wasn't working properly. I explained to the sche I made an appointment (for 10 days from my call) to have my 370Z convertible top looked at because it wasn't working properly. I explained to the scheduler that it stopped when I tried to put it up and there was a grinding noise from the motor. I arrived for my 0800 appointment 12 Dec, pulled into the shop, got out of the car and waited for one of the 3 people at the counters to acknowledge my existence (they were each looking at their monitors and there were no other customers). After a few moments, one individual looked up and asked if he could help me. I explained I had a 0800 appointment to have my convertible top checked because it had a bad motor. He immediately turned to another individual (I assume the boss). That individual (don't know his name because no one introduced themselves) said "yea, I saw it on the schedule. I don't know why they scheduled it. We only have 3 mechanics on shift and I won't work on it because it will take too long. Make another appointment and bring it back when you can leave it. I guess that's Fred Andersons version of customer satisfaction! More

Terrible Experience I would not have written a review, but I have been stewing on my experience for about a month. Couple this with some other people having issues with t I would not have written a review, but I have been stewing on my experience for about a month. Couple this with some other people having issues with this dealership and seeing that Fred Anderson has a dealership in my hometown of Columbia makes my influence go even further. I have been looking at Altima's for about 8-12 months. I reside in Virginia, but I am in Fayetteville temporarily. I saw rebates on the Altima's and decided I would contact the dealership. The internet team was great, and I was called almost immediately to come in and take a look at the Altima's. I came in and had no issues with the salesman Dallas. I liked the car and we walked in to run the numbers. He told me he was not allowed to talk numbers. I was trading 2008 Honda Civic with 100K with an extended warranty. KBB and NDA have fair trade in value around 4900. I was looking at a Altima MSRP'd at 24650 with rebates bringing it down to 18600. In our conversation Dallas told me this particular car had been on the lot so it was discounted quite a bit, mind you all of the Altimas were around this range. There were three rebates that brought the price down to 18600. Nissan option 1 and 2 and NMAC. The rebate for NMAC was 750$. So a manager came over and had already looked at my car. I told him I wanted to get the 0% for 72 months. He came back with a bill of sale that had the price at over 20K. I sort of laughed a little andn said where is my trade in and he stated it was on the sale and that was the final drive away price. Now I am not a smart guy but I can do math, 18600-4900 tradein +~1500 for taxes title and fees do not equal 20K. They offered me 2500 for my car and stated that because I wanted the 0% I had to take away the NMAC cash rebate, and that is what made it 20K. I asked them where they came up with the amount for the trade in and they said that KBB and NADA don't matter and they don't care what they say, the dealership comes up with the price They stated the NMAC cash was 1500$. Now I had seen the rebates, but I did not pay attention to the amounts of each. I told them I was not good with this price and I got up to leave and they said they would try again. They came back and offered me 5K for my car, but they did not want to go any lower on the bottom line of the car. I got up to leave again and another manager came over and offered me 5200 for my car and stated that was his final number. I told him I wanted to final number with taxes title and fees to be at 15K and he stated he couldn't do it, and I told him I wasn't buying a car. The manager walked away angry, and I left the store. I came home and looked at the rebate numbers and the NMAC cash was 750$. This would have put me close enough to the 15K bottom line for me to buy. I know they knew what they were doing, and being around a military installation I know they are skimming military members, and it angers me. the manager had a poor attitude because I did not want to buy a car on a sorry deal. I wish I could get the corporate office numbers and let them know, but they don't really care. About a week after this all happened the dealership contacted me on the experience, and I told them what happened and never received a response. I will tell as many people as possible to stay away from this place. More