Flow MINI of Winston-Salem

They broke my thermostat when working and covered it up. I have a 2012 Mini Cooper Countryman S All 4 with 81,000 miles. I brought it in for North Carolina inspection and to replace a wheel bearing. They f I have a 2012 Mini Cooper Countryman S All 4 with 81,000 miles. I brought it in for North Carolina inspection and to replace a wheel bearing. They found a leak in the cooling system and replaced a hose. I also had to get the timing chain replaced because they said it was stretched. I agreed to the the work. It took them all day Thursday and then all day Friday and half the day on Saturday. I only got updates when I called. It turns out that when they worked on the cooling system, they got a check engine light and then they cleared it and then they took it on a test drive and said it was fixed. They put over 100 miles on my car when they had it with them. Less than 100 miles after getting the car back, I got a over-temperature alarm and the check engine light came on again. I was on a trip and took it to a different dealer who said the thermostat was broken and needed to be replaced. I will be seeking compensation for the repair and the time I had to spend at the other dealership. More

Flow Mini Rocks I drive over 100 miles for service at Flow Mini for my 2011 Mini Clubman and they’re worth every mile. Ryan in the service department is great at his I drive over 100 miles for service at Flow Mini for my 2011 Mini Clubman and they’re worth every mile. Ryan in the service department is great at his job. My loaner car is wonderful and I even got to drive it home as my Mini wasn’t finished. Then, they delivered my car to me. Wow! Repairs are not much fun but Flow Mini made it not so painful. Highly recommend this dealership for service. More

Awesome service! After a recent collision I brought my vehicle to Flow to reset some lights and airbag components, after discovering the work was more extensive than e After a recent collision I brought my vehicle to Flow to reset some lights and airbag components, after discovering the work was more extensive than expected They set me up with a loaner and had parts overnighted to get my car to me within a day and a half. Was so thankful that my car was ready for an upcoming trip. Thank you Randy at Flow Service Dept in Winston-Salem. More

Great Buying Experience I went here looking for a used MINI Cooper. Bob Bain was so helpful. He really took his time and listened to what I wanted. He made sure that I drove I went here looking for a used MINI Cooper. Bob Bain was so helpful. He really took his time and listened to what I wanted. He made sure that I drove several models to make sure that I was happy with my decision. I'm really glad he did that. There was no haggling, no shell game. no 'I've got to talk to the sales manger." They treated me honestly and fairly. I got a great price for the car I purchased. They gave me the blue book value for my trade - no games, no arguments. Bob helped me remember what my goals were for my purchase. I will definitely go back there for service and for another MINI Cooper purchase when I'm ready. One of the best experiences I've ever had buying a car. All the employees where friendly and courteous from the receptionist to the service and parts folks who answered my questions about accessories. More

Welcoming I really appreciate how welcome Flow MINI of WS makes me feel when I come in for service. I travel 50 minutes to use this dealership just because of t I really appreciate how welcome Flow MINI of WS makes me feel when I come in for service. I travel 50 minutes to use this dealership just because of the way they treat me, with kindness and respect. They even remember me and that’s a great feeling. When time comes to trade for my next MINI, this is where I will bring my business. In the meantime, I trust my girl with a top notch Service Dept. More

Professionalism & Excellence After purchasing a BMW wagon 11 years ago from Hendrick . We decided to change it up with a Mini CountryMan. Patrick was calm and professional thru After purchasing a BMW wagon 11 years ago from Hendrick . We decided to change it up with a Mini CountryMan. Patrick was calm and professional thru the whole sale. We enjoyed the experience and look forward to many more Mini’s from this dealership. Great service and knowledgeable staff. More

Emergency service! After traveling for 7 hours my Mini's check engine light came on just two miles from my home! After having my car towed to Flow Mini they quickly work After traveling for 7 hours my Mini's check engine light came on just two miles from my home! After having my car towed to Flow Mini they quickly worked me in and found the problem. They are great at communicating and letting you know upfront what it will cost. I would highly recommend the extended warranty!! Still love my mini!! More

Fantastic group of people Flow’s team provides superior service. When stop by for service you’re made to feel as welcome as an old friend. I highly recommend the team. Flow’s team provides superior service. When stop by for service you’re made to feel as welcome as an old friend. I highly recommend the team. More

Solid Service The Flow Mini team has provided excellent service each time I brought my Countryman in for service. I’ve been a customer since 2012 and I’ve never had The Flow Mini team has provided excellent service each time I brought my Countryman in for service. I’ve been a customer since 2012 and I’ve never had a bad experience. More

exceptional! I have purchased two vehicles from Flow Mini and have been more than happy with every aspect of the experience. So happy with my cars that I will defi I have purchased two vehicles from Flow Mini and have been more than happy with every aspect of the experience. So happy with my cars that I will definitely purchase the next one there. More