Flow Lexus of Winston-Salem

Excellent Customer Care Susie Todd is the best. She always pleasent. She is very knowledgeable and she truley cares for me each time I come to the Flow facility. Susie Todd is the best. She always pleasent. She is very knowledgeable and she truley cares for me each time I come to the Flow facility. More

Quick and easy Service is always quick and the process is made easy by Susi. The waiting area is very comfortable and the refreshments are very much appreciated Service is always quick and the process is made easy by Susi. The waiting area is very comfortable and the refreshments are very much appreciated More

Service Always great service !!!! Great help !! Always available and ready to help when ever I need it , Thank you to all for a great service department Always great service !!!! Great help !! Always available and ready to help when ever I need it , Thank you to all for a great service department More

excellent experience always convenient,, dependable and complete. Russ Miller does a great job scheduling my visits and making certain that the service is completed to my always convenient,, dependable and complete. Russ Miller does a great job scheduling my visits and making certain that the service is completed to my satisfaction and on time. More

20000k service with warranty work and recall fix Susi always great to work with - she explains and reviews issues, offers solutions and has good follow-up during and after service work is performed. Susi always great to work with - she explains and reviews issues, offers solutions and has good follow-up during and after service work is performed. Thank you! More

Replacement part. I have used the Lexus dealership for several years and have always been provided top knotch service in all aspects of services requested. It is my h I have used the Lexus dealership for several years and have always been provided top knotch service in all aspects of services requested. It is my hope that I will always drive a Lexus and deal with this dealership for service and purchase. My two favorite employees are Susi Todd and Mark Bell. I will alsoadd that Scott Hunter was great to work with. Thanks to all for a job well done. More

Great They know me call me by name. Lobby nice & clean. Timely service. I am getting ready to purchase another RX. Do a good job with car wash. They know me call me by name. Lobby nice & clean. Timely service. I am getting ready to purchase another RX. Do a good job with car wash. More

Routine Service visit discovered tire issue As usual, great service. I came in for a routine visit and they found an issue with a tire, that they were able to handle expeditious. Susi Todd is As usual, great service. I came in for a routine visit and they found an issue with a tire, that they were able to handle expeditious. Susi Todd is a star. More

Car maintenance Always superior service! Russ always greets you with a smile and will go out of his way to help you. It’s always a pleasure to do business with you al Always superior service! Russ always greets you with a smile and will go out of his way to help you. It’s always a pleasure to do business with you all. More

Battery I left the car with Suzi to check out the reason the battery went dead. Went out of town and when I came back the next day, I had the necessary new b I left the car with Suzi to check out the reason the battery went dead. Went out of town and when I came back the next day, I had the necessary new battery. She had also checked the service records on the car and had taken care of several items that were pending. This action saved me from having to get the car back for service shortly. She is truly outstanding! More