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Flow Lexus of Greensboro

Greensboro, NC

4.1
414 Reviews

825 Norwalk Street

Greensboro, NC

27407

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414 Reviews of Flow Lexus of Greensboro

October 11, 2018

Excellent Flow Lexus of Greensboro is great fast helpful with all questions I had about my car parts department is very helpful finding a few interior pieces I More

by Waltp34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Schmidt
October 11, 2018

Excellent Rick is friendly and personable. He makes sure my car is taken care of appropriately.He provides updates on other repairs needed and scheduled maint More

by SHANEY2
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Riddleberger
October 10, 2018

Service was just as described, with prompt, courteous servic Service was excellent; prompt, courteous and Frank took time to explain everything involved in our 90,000 mike service. He also provided a loaner car, More

by Stern car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Schmidt
October 10, 2018

Professional and Respectful No hard selling, only professional and respectful conversation and sharing of information. Paperwork was properly handled in a timely manner. Car was More

by DASHOP1899
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodi , Mark McKnight
October 10, 2018

knowlegable with no sales pressure Knowlegable but without any sales pressure. Willing to explain all the benefits of buying certified pre-owned. Called the next day to answer any f More

by JCSELF54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moorehead
October 10, 2018

Damaged my car My car was cranking and running fine until the techs damaged my battery post! Do not take your car here if you plan on it working after you leave! More

by DESHAWNDA_PATTERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Gilchrist, Rick Riddleberger
Oct 11, 2018 -

Flow Lexus of Greensboro responded

Deshawnda, we sincerely appreciate you taking the time to provide feedback on your recent encounter with our service department, and for allowing us the opportunity to review the events surrounding your experience. Our system indicates that we were able to provide you with a diagnosis that resulted from preexisting corrosion. Please see the details of the report below: -Severe corrosion on the positive post and terminal of the battery -Condition caused the positive terminal to corrode so much, that the terminal would not stay tight against the battery post. -Battery and positive terminal replacements were advised as a resolution, however services were respectfully declined to be carried out elsewhere. Upper management has been made aware of your concerns, and action will be taken if deemed necessary upon further review. Again, we appreciate your time.

October 10, 2018

I like LEXUS! Had an oil change from another place who told me I needed much more than I did. Got what LEXUS said needed to be done and was LESS than the other plac More

by NCMACMOM59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Riddleberger
October 09, 2018

No appointment On Monday, I was going to Greensboro to shop. I called Tim on the way because my light came on. I explained that the air conditioning filter light cam More

by S123456g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Goetzke, Tim Gilchrist
October 09, 2018

Quick Response When RX wouldn't crank Called Rick in service and explained what was going on. He set me up with roadside had it towed and fixed in same day. Even gave me a loaner since I h More

by bakes4999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Riddleberger
October 09, 2018

Family taking care of family I've had a couple of issues lately with my vehicle that required immediate attention. My Service Advisor, Frank got right on it and expressed genuine More

by Sadiemae123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Majors, Frank Schmidt
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