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Florida Fine Cars

Miami, FL

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rated
893 Reviews

21151 NW 2nd Ave

Miami, FL

33169

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893 Reviews of Florida Fine Cars

March 06, 2012

Went in just browsing, not intending on purchasing a car anytime soon. But was shown a great car for a great price, an offer I couldn't refuse. Mohamed was a pleasure to work with, really went out of his wa More

by torkiaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohamed
Mar 07, 2012 -

Florida Fine Cars responded

We are very happy to hear that Mohammed took great care of you! Please let us know if there is anything further we can assist with. Kind Regards, Jamie Suid Customer Relations Manager

March 04, 2012

Saw a 2003 Saturn advertized on line for $3,999. Made arrangements to meet Maryam on Sunday March 4 to attempt to purchase this car. Went to the dealership and while waiting on Maryam, I viewed the car a More

by WannettaC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve/Maryam
Mar 22, 2012 -

Florida Fine Cars responded

I am very sorry if your experience was less than satisfactory. Our sales personnel are indeed trained to fully disclose that our internet prices are Cash prices. I am disappointed to hear that we failed to do this in your case. We have been in business under the same name for 20 years and I can assure you that we are not in the business of "scamming". The vast majority of situations are similar to yours where there is some sort of mis-communication, whether on our part and even sometimes the customer. In fact we have recently developed a week-long training period that all sales personnel must complete before they are given the responsibility of greeting and assisting our valuable customers. Although in it's early stages it is our ultimate goal that this will ensure the best possible consumer experience, as well as making our business an even better place to work. Thank you for your feedback as it will definitely help in tightening up our processes in the most positive of ways. Please let me know if there is anything I can do to further assist. Have a good day. Kind Regards, Jamie Suid Customer Relations Manager

February 28, 2012

I bought a car on February 22, 2012 for $2460 cash. The car broke down on February 27,2012. I thought it was just the battery so I tried to get a jump and didn't work at all. So I had it taken to the mecha More

by mromero88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex
Mar 14, 2012 -

Florida Fine Cars responded

We apologize for your less than satisfactory experience. Please understand that we are not in the business of scamming. We have been serving South Florida for 20 years under the same business name. I can assure you that in this industry, as well as any other retail business, it is in no way beneficial for us to intentionally 'ripoff' a customer or purposefully sell vehicles that break. It is a fact of this business though that the vehicles any automotive dealership sells consist of thousands of mechanical and electrical pieces that can fail. Especially with vehicles similar to yours (18 years old and 142,000 miles). I tried reaching out to you to try to assist but received no reply? I would especially like to know who you spoke with over the phone. We train diligently in Customer Service and if your claim is accurate I need to know so that internal actions can be taken. Jamie Suid Customer Relations Manager

February 23, 2012

My first experience with Florida fine cars was very bad, not from the salesperson but from the finance guy by the name of Bruce. Three day after I purchased a BMW X3 2006 I got a call from Bruce rising his More

by jamanfull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce
Feb 23, 2012 -

Florida Fine Cars responded

While we are happy that you would recommend us, we are concerned about your initial experience. If you would be so kind as to email me your details so that I may pursue this internally I would greatly appreciate it. Thank you for your feedback and please contact us if anything further is needed. Kind Regards, Jamie Suid Customer Relations Manager jamie@floridafinecars.com

February 22, 2012

the problems began when paying with checks. your system is not user friendly. with all the proofs i gave, even then the transaction was very complicated. the service dept, manager and salesman were very ef More

by gillesarcand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mohammed
Feb 22, 2012 -

Florida Fine Cars responded

Please accept my apologies for any confusion that occurred during your transaction. I would invite you to email me with more details if you have any to provide. My direct email is jamie@floridafinecars.com. Thank you for the positive overall rating and thank you for your candor! Any feedback given is very much appreciated and will help us improve where needed. Kind Regards, Jamie Suid Customer Relations Manager

January 30, 2012

This was my first time purchasing a car,so I searched dealerships. I called Florida Fine cars and spoke with Jay, although he was not at the location that i went to, he referred me to my salesman Angel. More

by sdescally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay, Angel, Kevin, Carlos, Mario
Jan 30, 2012 -

Florida Fine Cars responded

Thank you very much Shanisha! Please let us know if there us anything else we can do for you! Jamie Suid Customer Relations Manager

January 25, 2012

I would like to first say I appreciate the experience purchasing my used 750 I at this dealer. Wendy was professional, she listened, she worked diligently with us to purchase the best BMW at the best pri More

by lahteefah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy; Kevin; Chase
Jan 26, 2012 -

Florida Fine Cars responded

Thank you very much for your review. We are constantly striving to ensure that every client is satisfied. Customer reviews like yours help us in improving our processes to keep our clients happy. Please feel free to contact me at any time if there is anything else you might need. Thank you again and we look forward to a long a fruitful relationship! Jamie Suid Customer Relations Manager jamie@floridafinecars.com

January 23, 2012

SCREWED By Florida Fine Cars I took a leap of faith at SCREWED By Florida Fine Cars I took a leap of faith at Florida Fine Cars and it bit me in the you know what. I live in Canada but own a condo in P More

by Canada Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Bobe
Feb 07, 2012 -

Florida Fine Cars responded

Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie; whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. Jamie Suid Customer Relations Manager

December 28, 2011

I would like to start first by saying that this dealer made me feel that i was the most important person in the world. This dealer really and i mean really go out of there way to make the customers happy. More

by rran8663
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Norris , Ben Pishgou ,Ceasar Barcelo.
Dec 29, 2011 -

Florida Fine Cars responded

Thank you very much for your flattering comments! We take customer feedback, both positive and negative, very seriously. The folks that you mentioned specifically along the rest of our team all work very hard at making sure every client is treated the same way they would like to be treated. Please do not hesitate to contact us for anything you may need and we look forward to serving you again in the future! Jamie Suid Customer Relations Manager 954-620-7777 jamie@floridafinecars.com

December 07, 2011

My experience at Florida Fine Cars was excellent! From the minute that I walked in I was treated with respect, and the salesman was really interested in my needs. He was patient, and answered all my quest More

by BTendler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Sattler
Dec 08, 2011 -

Florida Fine Cars responded

Thank you very much for your kind words! We take customer feedback, both positive and negative, very seriously. As such we have been working quite hard at making sure every client is tended to with utmost care and professionalism. It is great to hear this hard work is already paying off! Please do not hesitate to let us know if there is anything further we may be able to assist with and we look forward to a long and fruitful relationship!

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